Settings

Tap the Settings button on the bottom right corner to access the TeleConsole's settings.


The settings screen is divided into three categories - Channels, General, and Local Settings

Channels



With these settings you can select between the active channels (phone lines) for mailboxes, faxes, and SMS messages. 


This can be very useful, for example, for an agent who works with two different products and sets of clients. Clients of one product can leave him messages on one mailbox and clients of the other product will use the other mailbox.

Multiple channels are setup by your administrator or by contacting Telebroad.


Even if you need to use only one channel and even if only one channel is available to you, you still need to make sure to that it is activated. Upon installation, at least one channel will be activated. But if you deactivate all channels than you will not be able to see your voicemails and eFaxes and will not be able to send SMS messages


  • Mailbox - tap this button and then toggle on the mailbox you want active from the existing choices, even if there is only one choice. 



  • Fax - tap this button and then toggle on the fax line you want active from the existing choices, even if there is only one choice.

    It is common to have only a choice of one fax line.



  • SMS - referring to your Telebroad business SMS line, not your mobile phone's SMS.

    Tap this button and then toggle on the SMS lines you want active from the existing choices, even if there is only one choice. You can select the default SMS lines in the General settings (see below.)

    SMS lines may not appear in your account initially. They need to be setup for you by Telebroad or your administrator.



General Settings



These are general settings for your phone numbers and to forward your calls.


  • Default Outgoing SMS number - as you can have several business SMS lines active, here you need to select the one that will be used for outgoing messages. Tap the setting and select one from among the SMS lines you had activated in the SMS channels setting above.

  • Caller ID - calls made from the TeleConsole can have different caller IDs numbers shown to your customers. You can even select Unknown to hide your caller ID completely. The list of available caller IDs is setup by your administrator. If you select Default, your outgoing caller ID will be the one set by your administrator as the company's default.



  • Call Forwarding - You can have inbound calls to your TeleConsole's number forwarded to another number. For example, you can have calls temporarily forwarded to a landline in a situation where you don't have a reliable 3G or Wi-Fi reception.

    Tap this setting to toggle it on and enter the forwarding number, then tap FORWARD. Toggle it off to deactivate forwarding.

    When activated only your Telebroad's inbound calls will be forwarded, and not calls dialed to your personal mobile number.

    If you do want to forward your personals calls go to your iPhone settings screen and tap Phone and Call Forwarding.



    To edit the forwarding number you need to switch forwarding off and than on again.

 

Local Settings




These are settings to manage call quality, data usage, notifications, and the app itself.

  • Use Data For Outgoing Calls (VoIP) - this gives you a choice of how to perform outgoing calls from the TeleConsole in regards to using either VoIP or Cellular Voice technologies.

    This setting is very useful if you encounter some background noise or statics while calling. Changing to a different choice here may alleviate the problem.

    If you select Always Use VoIP outgoing calls will always be channeled through VoIP, regardless if your online connection is 3G/4G or WiFi.

    Use VoIP only on WiFi to conserve data on your mobile plan by ensuring VoIP is only used when a WiFi connection is available.

    If you select Always Use Cellular Voice than VoIP will not be used at all. Instead of sending the call to the Telebroad VoIP servers using the VoIP protocol, the TeleConsole will use your cellular connection for the call. Your iPhone will ring (outside the TeleConsole) and when you pick up the outgoing number will be dialed. Remember that this setting consumes your mobile plan air time minutes!


  • Call Quality - while you obviously want to have the best call quality possible, it also comes with the cost of using more data. If you are not on a WiFi connection and need to save data, switch to a lower setting here.


  • iPhone number - This initially shows "Unknown". Because of the way iOS security is handled, the TeleConsole has no access to your personal phone number. You need to manually enter it here. This is important when you are using the Cellular Voice setting above for making outbound calls. Tap Change and enter your personal mobile number.



  • iPhone Settings - Here you can provide or deny the Teleconsole with access to various iOS system features.



    • contacts - toggle this to provide or deny the Teleconsole with access to your personal contacts stored on your phone's internal memory or SIM card. If this is off only your company contacts will be available.

      When you launch the Teleconsole for the first time after installation you are asked to provide (or deny) this access. Here you can change this selection.

    • Siri & Search - there are two toggles here to manage interaction with Siri - the virtual assistant of iOS and search functions.

      With "Search & siri Suggestions" you provide Siri with access to information in the Teleconsole. Siri will then learn from this information and use it when providing assistance and suggestions. The same information may also appear when you perform a Search, Look Up, or in keyboard typing suggestions.

      Since other apps on your iOS device also interact with Siri, with "Use with Siri" you can decide if they will be able to share Teleconsole data (like contacts) with Apple to process relevant requests.



    • Notifications - toggle this on to give the TeleConsole access privileges for displaying notifications.



    • Cellular Data - if this is set to off, the TeleConsole will only be able to function over a WiFi connection. 

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