Call Forwarding

You can configure your phone to forward incoming calls to another party which is called Static Forwarding. You can also forward incoming calls while your phone is ringing, called Dynamic Forwarding


You can also forward calls using a Telebroad system feature code as described here.


There are three types of static forwarding:


  • Always Forward - incoming calls are immediately forwarded.
     
  • Busy Forward - incoming calls are immediately forwarded if the phone is busy.
     
  • No Answer Forward - Incoming calls are forwarded if not answered after a period of time.
You can enable forwarding for your entire phone. This is the defult option and is called Phone mode. If your phone is configured for more than one account  than you will get a choice to activate forwarding for each account separately or for all of them, which is called Custom Mode.


To configure the call forward mode via web user interface: 


  • Click on Features>Forward & DND.

  • In the Forward block, mark the desired radio box in the Mode field.



  • Click Confirm to accept the change.
Enabling Call Forwarding

To enable call forwarding in phone mode:


  • Press Menu>Features>Call Forward.

  • Press    or    to select the desired forwarding type, and then press the Enter soft key.
     
  • Depending on your selection:

    • If you select Always Forward:

      • Press    or   , or the Switch soft key  to select Enabled from the Always Forward field. 



      • Enter the destination number you want to forward all incoming calls to in the Forward to field.

      • (Optional) Enter the always forward on code or off code respectively in the On Code or Off Code field.

    • If you select Busy Forward:

      • Press    or   , or the Switch soft key soft key to select Enabled from the Busy Forward field.



      • Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field.

      • (Optional) Enter the busy forward on code or off code respectively in the On Code or Off Code field.

    • If you select No Answer Forward:

      • Press     or   , or the Switch soft key  to select Enabled from the No Answer Forward field.



      • Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.

      • Press     or   , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field.

        The default ring time is 12 seconds.

      • (Optional) Enter the no answer forward on code or off code respectively in the On Code or Off Code field.

  • Press the Save soft key to accept the change or the Back soft key to cancel.

  • The    icon on the status bar indicates that the call forward is enabled.
To enable call forward for a specific or all accounts in custom mode: 

  • Press Menu>Features>Call Forward.

  • Press     or      to select the desired account, and then press the Enter soft key.



  • Press    or    to select the desired forwarding type, and then press the Enter soft key.
The options available are the same as in phone mode- Always Forwar, Busy Forward, and No Answer Forward. Follow  the same steps as above to enable forwarding for the specific account your selected and set the relevant fields.

You can also enable forwarding for all lines:


  • Enable a forwarding type for one line as explained above.

  • Press   or    to highlight the Always Forward, Busy Forward, or No Answer Forward fields.







  • Press the All Lines soft key.

  • The LCD screen prompts “Copy to all lines?”



  • Press the OK soft key to accept the change or the Cancel soft key to cancel.

If you activate call forward for the default account, the associated line icon will change to   , and the icon will appear on the status bar.

If you activate call forward for the non-default account, only the associated line icon will change to  .


Disabling Call Forwarding

To disable call forward in phone mode:


  • Press Menu>Features>Call Forward.
     
  • Press    or     to  to select the desired forwarding type and then press the Enter soft key.

  • Press    or  , or the Switch soft key to select Disabled to disable the call forward.
     
  • Press the Save soft key to accept the change.
To disable call forward in custom mode follow exactly the same steps except that after you press Menu>Features>Call Forward  you need to press     or    to select the account for which you want to disable call forwarding.

Authorized Numbers 


You can enter a list of numbers in the web interface that will not be forwarded even when forwarding is enabled.


To configure the forward authorized numbers via web user interface:

 

  • Click on Features>Forward & DND.

  • Select Enabled from the pull-down list of Forward Emergency.

  • Enter the numbers in the Forward Authorized Numbers field.

  • For multiple numbers, enter a comma between every two numbers.


  • Click Confirm to accept the change. 

When call forward is enabled on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field 


Dynamic Forwarding

With Dynamic forwarding you can forward calls to another party on the fly as they come in.

To forward an incoming call dynamically:


  • When the phone is ringing, press the FWD soft key.
     
  • Enter the number you want to forward the incoming call to.



  • Press   , , or the Send soft key.

  • The LCD screen prompts a call forward message.

    The prompt window pops up by default. The feature can be disabled if you wish so. Speak to your phone system administrator about it.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.