Forwarding Calls

You can configure your phone to forward incoming calls to another party which is called static forwarding. You can also forward incoming calls while your phone is ringing, called Dynamic Forwarding. 


Three types of static forwarding:


  • Always Forward: Incoming calls are immediately forwarded.
     
  • Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
     
  • No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
If your phone is configured for more than one account (referred to as custom mode) than you will get a choice to activate forwarding for each account separately or for all of them.

Enabling call forward

To enable call forward:


  • Press Menu->Features->Call Forward.

  • Press Up or Down to select the desired forwarding type, and then press the Enter soft key.
     
  • Depending on your selection:

    • If you select Always Forward:

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      1) Press Left or Right, or the Switch soft key to select Enabled from the Always Forward field. 

      2) Enter the destination number you want to forward all incoming calls to in 
      the Forward to field.

      3) 
      (Optional) Enter the always forward on code or off code respectively in the On Code or Off Code field.

    • If you select Busy Forward:

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      1) Press Left or Right , or the Switch soft key to select Enabled from the Busy Forward field.

      2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field.

      3) (Optional) Enter the busy forward on code or off code respectively in the On Code or Off Code field.

    • If you select No Answer Forward:

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      1) Press Left or Right , or the Switch soft key to select Enabled from the No Answer Forward field.

      2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.
       
      3)Press Left or Right, or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field.

      The default ring time is 12 seconds.

      4) (Optional) Enter the no answer forward on code or off code respectively in the On Code or Off Code field.

  • Press the Save soft key to accept the change or the Back soft key to cancel.

  • The icon on the status bar indicates that the call forward is enabled.

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To enable call forward for a specific or all accounts: 

  • Press Menu->Features->Call Forward.

  • Press Up or Down to select the desired account, and then press the Enter soft key.

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  • Press Up or Down to select the desired forwarding type, and then press the Enter soft key.
The options available are the same as above- Always, Busy, and No Answer. Follow exactly the same steps as above to enable one for the specific account your selected  and set the relevant fields.

You can also enable forwarding to all lines. To do that:


  • First enable it for one line as explained above.

  • Scroll with Up or Down to highlight the Always Forward, Busy Forward, or No Answer Forward fields.

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  • Press the All Lines soft key.

  • The LCD screen prompts “Copy to all lines?”

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  • Press the OK soft key to accept the change or the Cancel soft key to cancel.
Disabling Call Forward 

To disable call forward in phone mode:

  • Press Menu->Features->Call Forward.
     
  • Press Up or Down to select the desired forwarding type and then press the Enter soft key.

  • Press Left or Right , or the Switch soft key to select Disabled to disable the call forward.
     
  • Press the Save soft key to accept the change.
To disable call forward in custom mode follow exactly the same steps, except that first you just need to press Up or Down to select the account for which you want to disable call forwarding.

Dynamic Forwarding

With Dynamic forwarding you can forward calls to another party on the fly as they come in.

To dynamic forward an incoming call:
  • When the phone is ringing, press the FWD soft key.
     
  • Enter the number you want to forward the incoming call to.

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  • 3. Press OK , # (send) , or the Send soft key.

  • The LCD screen prompts a call forward message. 
When the phone forwards a call, a prompt window will pop up by default, if you want to disable the feature, contact your system administrator for more information.

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