Call forwarding

You can configure your phone to forward incoming calls to another party at all times. This is called Static Forwarding. You can also forward calls while your phone is ringing which is called Dynamic forwarding.


Static Forwarding


There are three types of static forwarding:

  • Always Forward: Incoming calls are immediately forwarded.

  • Busy Forward: Incoming calls are immediately forwarded if the phone is busy.

  • No Answer Forward: Incoming calls are forwarded if not answered after a period of time.

You can enable/disable call forward for the entire phone system (phone mode), or you can customize call forward for each or all accounts. The later is called Custom mode and must be set up in advance by your administrator. 


To enable call forward in phone mode:

  • Do one of the following:
    • Tap Menu and select Features->Call Forward 
    • or press Transfer when the phone is idle.

  • Tap the desired forwarding type.

  •  Depending on your selection:
    • If you tap Always Forward:
      • Tap the On radio box of the Always Forward field.

      • Enter the destination number you want to forward all incoming calls to in the Forward to field.

      • (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field.

        These are dial codes you can use to activate or deactivate the forwarding feature without needing to go through menu. As seen in the example here, you would dial *72 to deactivate forwarding and *71 to reactivate it.


    • If you tap Busy Forward:
      • Tap the On radio box of the Busy Forward field.

      • Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field.

      • (optional) Enter the busy forward on code or off code respectively in the On Code or Off Code field - see above.


    • If you tap No Answer Forward:
      • Tap the On radio box of the No Answer Forward field.

      • Enter the destination number you want to forward unanswered incoming calls to in the Forward to field.

      • Tap the gray box of the After Ring Time field, and then select the desired ring time to wait before forwarding from the pull-down list. The default ring time is 12 seconds.

      • (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field - see above.

  • Tap the Save soft key to accept the change.

  • The Forward icon appears on the idle screen to indicating  call forward is enabled.




To enable call forward in custom mode:


This mode must be set up in advance by your administrator. 


  • Do one of the following:
    • Tap Menu and select Features->Call Forward 

    • or press Transfer when the phone is idle.


  • Tap the desired account.


  • Tap the desired forwarding type.

  • Depending on your selection follow the same instructions for phone mode as shown above and apply the appropriate settings for either Always Forward, Busy Forward, or No Answer Forward.

  • You can also enable forwarding for all accounts. 
    • Tap the All Lines soft key.

    • The touch screen prompts “Copy to all lines?”.

    • Tap OK to accept the change or Cancel to cancel.


  • Tap the Save soft key to accept the change.

  • If you activate call forward for the default account, the associated line icon will change to -


    Also the forward icon will appear on the status bar.





  • If you activate call forward for the non-default account, only the associated line iconwill change to


To disable call forward in phone mode:


Do one of the following:

  • Tap Menu and select Features->Call Forward 
  • or press Transfer when the phone is idle.


  • Tap the desired forwarding type.

  • Tap the Off radio box.

  • Tap the Save soft key to accept the change.

To disable call forward in custom mode for a specific account:

  • Tap Menu and select Features->Call Forward 
  • or press Transfer when the phone is idle.

  • Tap the desired account.

  • Tap the desired forwarding type.

  • Tap the Off radio box.

  • Tap the Save soft key to accept the change.

Dynamic Forwarding


To forward an incoming call to another party:

  • When the phone is ringing, tap FWD.

  • Enter the number you want to forward the incoming call to.

  • Press OK, or # (send) , or tap FWD.

  • The touch screen prompts a call forward message.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.