Information and User Guides

What is ACD and what it can do for you?
The ACD (Automatic Call Distribution) helps you control, manage and analyze the activity and performance of your call center. It distributes...
Fri, 2 Sep, 2016 at 1:24 PM
Getting Started and an Overview of the ACD Panel
Getting Started   You can access the ACD Panel in either one of two ways:   Use you...
Sun, 9 Oct, 2016 at 5:04 AM
Setting up your Profile
Your ACD profile settings provide your agents with some details about yourself. It is also where you set time zones and change your pass...
Tue, 4 Oct, 2016 at 5:11 AM
The Queue Manager User Guide
The Queue Manager lets you set many properties relating to queues as well as deleting queues or crea...
Tue, 4 Oct, 2016 at 4:46 AM
Agent's Manager User Guide
This is a rather straightforward management tool. It allows you to define which agents are available in the ACD’s panel poo...
Wed, 28 Sep, 2016 at 1:20 PM
Alerts Manager User Guide
Alerts allow you to provide customers with better service and responsiveness.  This is done with noti...
Thu, 15 Sep, 2016 at 6:57 AM
Call Logs User Guide
The Call Logs is a database of all calls received by your company, including details about the calls and actual recordings. Using the...
Sat, 8 Oct, 2016 at 10:44 AM
Live Dashboard User Guide
  Live Dashboard is the default menu displayed when you log into t...
Wed, 2 Nov, 2016 at 12:48 PM
Queue Dashboard User Guide
The Queue dashboard provides detailed statistics about queues in relation to calls received in the...
Thu, 6 Oct, 2016 at 9:49 AM
Report User Guide
Generate detailed reports here with complete customizable data.  To start select Report from the Menu Selection Button t...
Sun, 6 Nov, 2016 at 8:45 AM