FAQ

How to Change the Color of a Queue?
Assigning different colors to queues is a great way to differentiate between them visually.   Here is how you can change the color of a Queue once it ...
Mon, 5 Sep, 2016 at 5:36 AM
How to Change your Password?
It is advisable to change your password periodically. To change the password for your ACD panel do the following: 1. Click on Pro...
Tue, 27 Sep, 2016 at 1:47 PM
What is a Queue?
When we talk about queue we are really referring to a call queue. A queue can (but does necessarily) correspond to a specific department in your organi...
Sun, 25 Sep, 2016 at 12:59 PM
What to Do If you Forgot Your Password?
If you forgot your password, first:  Use your web browser to visit the TeleBroad home page at www.tele...
Mon, 10 Oct, 2016 at 11:16 AM
How to Log Agents in or out from a Queue?
There are several ways to log agents in or out of queues (that is make them available to receive calls in that queue). Lets review them: ...
Mon, 12 Sep, 2016 at 3:48 AM
How to Create New Alerts?
Alerts allow you to provide customers with better service and responsiveness.    Alerts can be viewed in the Live Dashboard, on its top right ...
Sun, 25 Sep, 2016 at 1:21 PM
What are Exit Calls and Exit Rules?
Exit calls directly relate to exit rules, which are queue policies designed to prevent overflow and unproductive practices.  The rules ar...
Wed, 28 Sep, 2016 at 5:39 AM
How to Add or Remove an Agent from a Queue?
There are two ways to add or remove agents from queues, one from the Queue Manager and the other from the Agent's manager.  From the Queue ...
Wed, 28 Sep, 2016 at 1:16 PM
What is the Difference between an ACD System and a Standard Phone System?
With all your telephony needs now available through the convenience of a web browser, it raises the question what sets an ACD System apart for...
Sun, 9 Oct, 2016 at 3:55 AM