FAQ

How to Change the Color of a Queue?
Assigning different colors to queues is a great way to differentiate between them visually.   Here is how you can change the color of a Queue:   ...
Mon, 6 Mar, 2017 at 5:41 AM
How to Change your Password?
It is advisable to change your password periodically. To change the password for your ACD panel do the following: Click on Profile from t...
Mon, 6 Mar, 2017 at 5:47 AM
What is a Queue?
When we talk about queues we are really referring to a call queues. A queue can (but does not necessarily) correspond to a specific department in your or...
Mon, 6 Mar, 2017 at 6:14 AM
What to Do If you Forgot Your Password?
If you forgot your password, log into the ACD panel in either of the following ways:  Use your web browser to visit the TeleBroad ...
Tue, 7 Mar, 2017 at 5:08 AM
How to Log Agents in or out from a Queue?
There are several ways to log agents in or out of queues (that is make them available or unavailable to receive calls in that queue).   From...
Tue, 7 Mar, 2017 at 5:35 AM
How to Create New Alerts?
Alerts allow the ACD administrator to stay on top of events that affect call flow and load, providing customers with better service and responsiveness. ...
Tue, 7 Mar, 2017 at 5:44 AM
What are Exit Calls and Exit Rules?
Exit calls directly relate to exit rules, which are queue policies designed to prevent overflow and unproductive practices.  The rules are trigge...
Tue, 7 Mar, 2017 at 5:55 AM
How to Add or Remove an Agent from a Queue?
There are two ways to add or remove agents from queues, one from the Queue Manager and the other from the Agent's manager.  From the Queue Mana...
Wed, 8 Mar, 2017 at 7:50 AM
What is the Difference between an ACD System and a Standard Phone System?
With all your telephony needs conveniently available through in a web browser, it raises the question what sets an ACD System apart form just a standa...
Thu, 9 Mar, 2017 at 4:53 AM