When you transfer a call to another person, you have the option to talk to the intended recipient first before going forward with the transfer. This is called a consultive transfer.
(If your phone supports it, you can also transfer a call without talking to the other person, which is called a blind transfer- see separate guide)
To perform a consultive transfer:
- From Lines or Calls view, press the Transfer key or the Transfer soft key. The active call is held.
- From the Dialer, place a call to the person you want to transfer the call to.
- When you hear the ring-back sound, press either Transfer keys to complete the transfer.
Or, let the call connect and talk and consult with the person first, and then press either Transfer keys to complete the transfer.
If you’re using a handset, you can also complete a transfer by replacing the handset.
- To cancel the transfer before the call connects, tap the Cancel soft key.