Call Transfer (Attended and Semi-Attended)

You can transfer a call to another party in one of the three ways:


  • Blind Transfer: Transfer a call directly to another party without consulting. (see separate article)

  • Semi-Attended Transfer: Transfer a call when the target phone is ringing.

  • Attended Transfer: Transfer a call with prior consulting.


To perform a semi-attended transfer:


  • Press Transfer or the Transfer soft key during a call.


  • Do one of the following:

    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then Up or Down select Local Calllog. Select the desired list and press or to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press OK or # (send) to dial out.

  • Press Transfer or the Transfer soft key to complete the transfer when receiving ringback.

To perform an attended transfer:


  • Press Transfer or the Transfer soft key during a call.

  • Do one of the following:

    • Enter the number you want to transfer the call to.

    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then Up or Down select Local Calllog. Select the desired list and press or to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press OK or # (send) to dial out.

  • After the party answers the call, press Transfer or the Transfer soft key to complete the transfer.

  • If you are using a handset, the transfer can be completed by hanging up the handset.
     
  • You can cancel the transfer before the call is connected by pressing the Cancel soft key.

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