Call Transfer (Attended and Semi-Attended)

You can transfer a call to another party in one of the three ways:


  • Blind Transfer (see separate article) - transfer a call directly to another party without consulting.

  • Semi-Attended Transfer - transfer a call when the target phone is ringing.

  • Attended Transfer - transfer a call with prior consulting.


To perform a semi-attended transfer:


  • Press    or the Transfer soft key during a call.
  • Do one of the following:

    • Enter the number you want to transfer the call to.



    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then select History. Select the desired list and then press    or     to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press    or    or the Send soft key to dial out.

  • Press    or  Transfer soft key to complete the transfer when receiving a ringback.

    If you are using a handset, the transfer can be completed by hanging up the handset.

To perform an attended transfer:


  • Press    or the Transfer soft key during a call.
  • Do one of the following:

    • Enter the number you want to transfer the call to.



    • Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact.

    • Press the Directory soft key, and then select History. Select the desired list and then press    or    to select the entry.

    • Press the Directory soft key, and then select Remote Phone Book. Select the desired group and search for the contact.

  • Press    or or the Send soft key to dial out.

  •  After the party answers the call, press    or  Transfer soft key to complete the transfer when receiving a ringback.

If you are using a handset, the transfer can be completed by hanging up the handset.


You can cancel the transfer before the call is connected by pressing the Cancel soft key.

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