All of Telebroad's calling plans and compatible phones include Caller ID information at no additional cost. Caller ID gives users the ability to screen callers based on their name and number, increasing productivity by avoiding undesired calls or giving priority to important clients.
Since caller ID can be blocked on the caller's side for non toll-free numbers (resulting in an unknown or blank caller ID information), Telebroad also offer the additional feature of Call Screening which requests callers to announce their personal details before being connected with an agent.
Those details are played to the agent to give him the choice to take the call, reject it, or forward it to a voicemail.
Call Screening also allow users to offer personal greetings to clients and help them redirect calls to other users or departments.