I Can Make Calls but Cannot Receive Them

If you can make outbound calls but cannot receive inbound calls, it is an indication that your hardware and network are working properly and that your line or extension are active. The problem, therefore, is most likely with a software or telephone setting.

Here are several possible causes and solutions: 


  • DND, Do Not Disturb, may be active on either your physical phone or the TeleConsole version you are using. When DND is active your calls will go directly to voicemail.  Try calling yourself and check if you receive a voicemail in your mailbox or check your email if you have the Voicemail to Email feature enabled.

    To disable DND is refer to the profile screen of the TeleConsole's web version, mobile Android version, or mobile iOS version.

    You can also check and possibly disable DND from your physical phone. Depending on your phone model refer to our Polycom VVX phones features, Yealink phones features, or Cisco phones features.

  • Forwarding may be enabled on either your physical phone or the TeleConsole version you are using, sending inbound calls to another number or extension.

    To disable forwarding refer to the profile screen of the TeleConsole's web version, or the setting screens of the mobile Android version or mobile iOS version.

    You can also check and possibly disable forwarding from your physical phone. Depending on your phone model refer to our Polycom VVX phones features, Yealink phones features, or Cisco phones features.

  • If the problem is not with DND or call forwarding, it is possible that your phone line has been included in a hunt group in a way that call distribution for the group is excluding your line from receiving calls by mistake. To check on this and solve it you need to talk to your phone system administrator.

  • It is uncommon, but the same telephone number may be used for two different devices and possibly a wrong settings send calls to only one of them instead of ringing them both. This is again something you need to resolve with your phone system administrator.

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