Clients who call your company will be end up at times being put on hold. It is important that during the hold period they don't hear complete silence, and left to wonder if thecall is still taking place. Playing your clients a music while they are holding indicates to them they are still being taken care of. It also shows them that your company is a professional business with a quality customerservice and advanced communication system.
Telebroad offers music on hold with every calling package. Choose the music your clients will hear from a variety of available loops and radio stations, or upload a music tofit your personal taste.
Additionally you can have different musics for different departments or phone numbers associated with your company, providing clients with an even better personalized experience.This will make clients appreciate and recognize different musics with different departments in your company. When they are routed between different departments will be confident they have been transferred to the right place.