Polycom VVX 400/410 Phone Views

The Polycom VVX 400/410 models have three main views: Home, Calls, and Lines.  Home view displays your messages, settings, and information. Lines view is your phone’s default phone view and displays your phone lines, your favorites, and conditional soft keys. In Calls view, you can see all your active and held calls.


To change views:

  • For Home view, press  .

  • From Home view, press    to display either Lines or Call view.

The views you can access depend on the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access Home and Lines view by pressing   . If your phone has only one active call, you can access the Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view by pressing .


At the top of each view is a status bar showing the date and time. If your phone has information you should know about it will display together with the time. 



Home View


You can display Home view by pressing   . At the bottom of Home view is a page Indicator that shows how many pages of icons Home view displays.



Press the Down or Up arrow key to navigate the pages in Home view. To select a menu option press the Right or Left arrow key to choose a menu option, and press Select.

The following icons display in Home view:

  • New Call - displays the Dialer so you can place a call.

  • Messages - provides you with access your voicemail.

  • Directories - enables you to access your Contact Directory, Favorites, Recent Calls list, Corporate Directory and Buddy Status List.

  • Forward - sets up forwarding options for incoming calls on your line.

  • DND - enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail.

  • Settings - provides you with access to phone features and settings you can use to customize your phone.

The following are additional icons available on your phone:


  • Applications - provides you with access to a menu of custom applications. See your administrator for information about any applications available for your phone.

  • Calendar - show a calendar with your meeting details. You can also join meetings from your phone using the calendaring feature

Lines View


Lines view is your phone’s default display. Lines view displays your phone line(s), your favorites, and soft keys.


If your phone is idle, you can press a line key to access the Dialer.


If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, the call color is dark green, as shown next. If the phone line has one or more held calls, the call color is dark blue, as shown next. The number of total calls is shown above the calls. To select a call, use the up and down arrow keys. The number of total calls is shown above the calls. To select a call, use the Up and Down arrow keys.



Calls View

You can access Calls view if your phone has an active and held call in progress, or you have one call on 

hold. In Call view, you can use the up and down arrow keys to see all your active and held calls. If your 

phone has more than on line, your calls display under the associated line, as shown next.


The following colors indicate the call statuses on your phone:


  • Dark green - active call.

  • Bright blue - incoming call.

  • Dark blue - held call.


Use the Up and Down arrow keys to highlight a call. Press the Hold, End Call, Transfer, or More soft keys to apply a function to the highlighted call.

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