Active Calls/Call Options, Make/Receive Calls, Voicemail Options

To make a call tap the Dial Pad button at the bottom of the screen. You can also access your voicemail and its options from here. After you make a call or when you answer a call you will will be able to access Active Calls/Call Options Screen (some options are also accessible as a notification.)


The caller ID that you selected in the General Settings is displayed at the top (818-582-4011 in the example shown here.) 



The dial pad is also accessible from other screens or menus where you see the call button  – . A contact and voicemail screen examples are shown here.





The Dial Pad can also be accessed from notifications, where you can tap CALL BACK and have the number from a voicemail, fax, SMS, or missed call automatically dialed.


The Dial Pad screen is very straightforward. Simply enter the phone number you wish to call and tap   to initiate the call. You cannot enter names here. To type a name and find its phone number use the Contacts screen instead.


Answering a Call


You don't have to be in the TeleConsole to answer a call. An incoming call pop-up prompt will be displayed on the home screen or over any other application you are using. The prompt also appears as a notification and while the call rings     is displayed in the notification bar.


Tap the ANSWER button to accept the call or DECLINE to reject it. 


Depending on the your TeleConsole's screening options, as configured by your phone system administrator,  you may be prompted to press 1 on the dial pad (see Call Screen Options below) to accept the call.


A declined call will be routed to your voicemail box. Your phone system administrator can configure it to hangup or be routed to other destinations instead. 


  Note that the TeleConsole must be allowed to show notifications (in the Android setting) or non of these prompts will display and you will not be able to accept calls! (see more about the Android notifications settings here.)



Notifications


If you decline or ignore the call it will be noted as a missed call in the Android's notification drawer (accessible by swiping down from the notification bar). Tap the notification to open the relevant TeleConsole screen (for example a missed call will open the Call History screen) or you can tap CALL BACK to place a call to the person who tried to reach you. 



Similar notifications appear for voicemail, fax, and SMS messages.


 


Active Calls and Call Options


When you make or receive a call you will be presented with the call screen options. If you change to any other TeleConsole screen or any other app you can return to this screen by tapping its call notification (see below.)



The top of the screen shows the active call and its duration or an indication if it has been placed on hold. If you have more than one active call both will be shown. Tapping a held call will resume the call and put the other call on hold.




  • Tap    to end the call.

  • Tap    to mute the microphone on your end so the person you are talking with cannot hear you.

  • Tap    to display the dial pad screen, useful for calling extensions or making a selections from phone menus.

    On the dial pad screen tap Hide to return to the call screen.

  • Tap    to activate the speaker of the device so you don't have to hold it next to your ear while talking. Tap it again to deactivate the speaker.

  • In case you are experiencing connectivity issues with VoIP,  tap    to switch to your mobile number (and vice-versa). When you make the switch the Telebroad server will call your mobile phone. Once you pick up, it will finish connecting the call.

    If you have not entered your mobile number in the settings, you will be prompted to first enter it before the switch can be performed. Check the Save as device number? box to save your mobile number for future calls.



  • Tap    to place the call on hold. The person you are talking with will hear background music. Tap Hold again to resume the call.



    If you have two held calls, the Conference button will change to  . Tap it to merge the two held calls to a conference call involving you and the two other (held) parties.

  • Tap    to transfer the call to another contact.

    You can enter the transfer number directly on the DIAL PAD or tap the CONTACTS tab and select a number from there. You can even add a new contact while you are at it by tapping  . See more about how to use contacts here.

  • Tap   (New Call) to dial another person while the existing call is put on hold. Enter a number on the DIAL PAD or select one from CONTACTS. Both dialed numbers will show at the top of the screen and you can tap each one to switch between them.



  • Tap    to record the conversation and save it locally on your device in the Android/Data/Com.Telebroad.teleconsole/files folder.

  • Tap    to create a conference between yourself and two other parties. When you tap the button you will get the option to call a third party using either the dial pad or by selecting a contact (similar to the Transfer option above.)



    When a conference is in progress the Conference button will change to  . Tap it to split the conference to two calls. You will get the option to stay (keep talking) with either of the participants while the other is placed on hold or to place both participants on hold.

Three options are also available as a call notification for quick access while using other apps. While a call is in progress, open the notification drawer (if the notification doesn't already appear on the screen) and tap    on the relevant notification (if you don't see the button just swipe down on the notification) to reveal the option to Hang up the call, put it on Speaker, or put it on Hold. Tapping the notification will take you to the TeleCosnole's call screen options above.


Voicemail Access and Options


The dial pad can also be used to access your voicemail by dialing *1.

If requested, enter your mailbox PIN. You can change the PIN from the mailbox options by pressing 0 (see below), from the voicemail settings of the TeleConsole web version, or from the admin portal (Features>Mailboxes). The later two can help you if you forgot your PIN!


The following is a list of all the voice prompts you can use while listening to your voicemails:



  • Press 1 to play the first message in the current folder. The default folder is New Messages. If you don't have new messages the default folder is Old Messages.

    During the message playback you can press * at any time to replay it from the beginning (without the envelope).

    During or after the message playback you can do any of the following:

    • Press to go back to the first message in the folder.

    • Press 2 to change the folder.

      Initially just two folders are available – press 1 for New or 2 for Old.

      New folders become available as you move or copy messages into them (see option 8 below.)

      Note that folders are available only in the voice prompts system. They do not appear in the TeleConsole!

    • Press 3 to play the envelope of the message – date, time, caller's name or number, and duration.

      You can select what you want to play from the voicemail settings of the TeleConsole Web version or from the admin portal (Features>Mailboxes).

    • Press 4 for the the previous message or 6 for the next one.

    • Press 5 to replay the message (including the envelope).

    • Press 7 to delete the message (be warned that no additional prompt is given before deletion is performed. So be careful!)

    • Press 8 to move/copy the voicemail message to a different folder and select one of the message folders – Deleted, Urgent, New, Old, Work, Family, Friends, Customer 1, Customer 2, Customer 3, Customer 4, and Customer 5.

      The folders are always listed in this order and you select them by pressing the 0-and keys. The actual key that corresponds to a folder changes slightly depending on which folder you are currently in. So 2 may be for either New or Old and 3 may be for either Work or New etc. Just listen to the prompts.

      Now press 1 to move the message, 2 to copy it, or  * to cancel.

    • Press 9 to forward the message to another mailbox. Enter the mailbox number and press #.

      Press 1 to move the message to the mailbox, 2 to copy it, 3 to add another destination mailbox, or * to cancel.

    • Press 0 for mailbox options (see below.)

  • Press 2 to change folder.

    Initially just two folders are available – press 1 for New or 2 for Old.

    New folders become available as you move or copy messages into them (see option 8 above.)

  • Press 0 for mailbox options:

    • Press 1 to create or change your Unavailable Greeting (played when you don't answer your phone.)

      Press 2 to create or change your Busy Greeting (played when you are on another call.)

      Press 3 to create or change your Temporary Greeting (played if you are unreachable, like when you are logged out of all your queues or toggled your availability status to Do not disturb.)

      Press 4 to create or change your Name (played if the Unavailable Greeting is not set up. The system will play your name followed by saying "is unavailable".)

      For all the greetings:
       
      • If there is no prior greeting recording you will be prompted to press 1 to record a new one or * to return to the previous menu.

        Press # to end the recording. You will be prompted to press 1 to rerecord the greeting, 2 to listen to it, to delete it, or * to return to the previous menu.

      • If a prior recording already exist you will be prompted to press 1 to rerecord it, 2 to listen to it, to delete it, 4 to activate/deactivate it, or * to return to the previous menu.

    • Press 5 to create or change your voicemail PIN (Personal Identification Number to secure access to the mailbox.) Your will be prompted to enter your new PIN followed by # and reenter it for verification. If both entries match the PIN will be updated.

      A voicemail PIN may contain only numeric digits and must be at least four digits long. It can be as long as one hundred digits.

    • Press * to return to either the main menu or the last message you were listening to.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.