Yealink W73P/76P/78P – Call Transfer (to a Contact/to a Held Call)

Types of Call Transfer

You can transfer a call to a different contact/number or to an existing call on hold.

There are three types of call transfer:

Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer: Transfer a call with prior consulting.

Another transfer method, using a Telebroad system dial code, allows you to transfer a call directly to a voicemail of your choice.

Transferring a Call to a Contact/Number

To transfer a call:

During a call press or press the Options soft key and select Transfer.
Enter the number of the intended recipient or press the Directory soft key and select the desired contact from the Directory/History lists.
Do one of the following:
- Blind transfer: Press or the Transfer soft key to complete the transfer.
- Press    or    to dial out (for directory contact you can also press the Call soft key.)
  
  Semi-attended transfer: When you hear the ring-back tone, press the    or the Transfer soft key to finish the transfer.
  
  An attended (consultative) transfer: After the contact answers and agree to accept the call, press    key or the Transfer soft key to finish the transfer.

Transfer an Active to a Held Call

With this transfer method you can connect two users of your choice with a call.

To transfer a call to a held call:

Establish two calls by calling user A, placing the call on hold, and calling user B.
Select the desired call (e.g., the call with user A) to make it active.
Press the Options soft key and select Call Transfer.

The screen displays the target party (user B) you will transfer the call to.
Press the Transfer soft key to complete the transfer.

A call is established between user A and User B.

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