Call Transfer (Consultive)

When you transfer a call to another person, you have the option to talk to the intended recipient first before going forward with the transfer. This is called a consultive transfer.

If your phone supports it, you can also transfer a call without talking to the other person, which is called a blind transfer- see separate guide.

Another transfer method, using Telebroad's system features, allows you to transfer a call directly to a voicemail of your choice.

To transfer a call:

  • From Active Call, Lines, or Calls view, tap Transfer. The active call is held.

  • Do one of the following:

    • From the Dialer, enter the number for the person you want to transfer the call to.

    • To transfer to a directory entry:

      After you tap Transfer, press     .

      Tap Directories, and then tap Contact Directory or Corporate Directory.

      Search for the person, and then call them.

    • To transfer to a favorite: After you tap Transfer, tap Favorites, and tap the favorite you want to call.

  • When you hear the ring-back sound, tap Transfer again to complete the transfer.

    Or, let the call connect and consult with the person first before tapping Transfer  to complete the transfer.

  • To cancel the transfer before the call connects, tap Cancel.

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