Rebooting Your Phone
Rebooting your phone is usually a safe and easy method to resolve functionality issues. However, you may want to consult your phone system administrator first to make sure the issues are not related to network problems or other external causes.
Upgrading the Firmware
Firmware files can be downloaded from the Yealink support portal. The downloaded file should be stored on a computer or network location that can be accessed by the web user interface.
To check the firmware version via phone user interface:
- Press or tap >Status.
- The screen displays status information of the phone in various tabs. The firmware version is under the General tab along with the IPv4 or IPv6 status and MAC address.
You may need to provide information from this or the other tabs, besides the firmware version, to your phone system administrator for additional phone support or maintenance.
To check the firmware version via the web user interface:
- Access the phone via the web user interface as explained here.
- The firmware version is the first item found under the Status>Status path on the first page of the web user interface.
Other information is show here including IPv4 or IPv6 status, network configuration, and account status. You may need to provide some of this information , besides the firmware version, to your phone system administrator for additional phone support or maintenance.
To upgrade the firmware via the web user interface:
- Click on Settings>Upgrade.
- Click Browse to locate the required firmware file on your local system.
- Click Upgrade to upgrade the firmware.
The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”.
- Click OK to confirm upgrading.
To perform a factory reset from your phone:
- Do one of the following:
- Tap >Advanced.
Select Reset Config>Reset to Factory.
In the Reset Option field, select the desired reset option from the pull-down list. Full Reset — all configurations and the user data on the phone will be reset. Config Reset — all configurations (e.g., account, call history) on the phone will be reset. Userdata Reset — all custom data (e.g., ring tone) on the phone will be reset.
Tap the Reset key.
- If enabled by your phone system administrator, when the phone is idle you can long press the OK key on the keypad for about five seconds. Enter the default password ("admin") or the current phone's admin password.
- Tap >Advanced.
- You will be prompted to confirm that you want to reset the settings.
The phone begins resetting. The reseting process may take a few minutes. Do not power off until the phone has started up successfully.
- When the resetting is done the screen prompts “Welcome Initializing…Please wait”.