1. Teleboard | Support Center
  2. Solution home
  3. TeleConsole Mobile – Android and iOS
  4. TeleConsole iOS User Guides
Open navigation


Tap   on the bottom right corner to access the TeleConsole's settings.

The settings screen is divided into three categories - Channels, General, and Local Settings. 


With these settings you can select what channels (communication lines or boxes) to listen to for different communication methods -  voicemail, eFax, and SMS.

When you listen to a channel you will see communication from it on the Messages screen and receive notifications about this communication.

Controlling which channels you listen to is a good way to focus on certain groups of clients or contacts. For example if you manage two different products in two different time zones, you can listen to one voicemail channel in the morning and another one in the afternoon 

If you stop listening to all channels of a specific method (voicemail for example), you will not see messages for it and the Messages screen will be empty if you choose to display just the specific method. It is sort of like activating Do Not Disturb for the communication method.

(Understand that if you are not listening to a channel you are still receiving messages for it. These are stored on the Telebroad server and become accessible as soon as you start listening to the channel.)

  • Mailbox - check all the voicemail channels you want to listen to.

  • Fax -  check all the eFax channels you want to listen to.

    It is common to have only a choice of one fax line.

  • SMS - referring to your Telebroad business SMS line, not your mobile phone's SMS.

    Check all the SMS channels you want to listen to.

    SMS lines may not appear in your account initially. They need to be setup for you by Telebroad or your administrator.

General Settings

These are general settings for your phone numbers and to forward your calls.

  • Default Outgoing SMS number - as you can have several business SMS lines, here you need to select the one that will be used for outgoing messages. 

    All SMS numbers associated with your account will show here, regardless if some are not selected in the SMS channel setting above. 

  • Caller ID -  calls made from the TeleConsole can have different caller IDs shown to your customers. If you are not sure what caller ID to use, select Default Caller ID to use the default number for the account or for your company. You can also select Blocked to hide your caller ID completely (recipient of your call will see a "Blocked", "Not available", or a similar message.) 

  • Call Forwarding - you can have inbound calls to your TeleConsole's number forwarded to another number.  For example you can have calls forwarded to a landline temporarily if you don't have a reliable network connectivity.

    Tap this setting to toggle it on and enter the forwarding number, then tap FORWARD. Toggle it off to deactivate forwarding.

      When activated only your Telebroad's inbound calls will be forwarded, and not calls dialed to your personal mobile number.

    If you do want to forward your personals calls go to your iPhone settings screen and tap Phone and Call Forwarding.

    To edit the forwarding number you need to switch forwarding off and than on again.

Local Settings

These are settings to manage call quality, data usage, notifications, and the app itself.

  • Use Data For Outgoing Calls (VoIP) - this gives you a choice of how to perform outgoing calls from the TeleConsole in regards to using either VoIP or Cellular Voice technologies.

    This setting is very useful if you encounter some background noise or statics while calling. Changing to a different choice here may alleviate the problem.

    If you select Always Use VoIP outgoing calls will always be channeled through VoIP, regardless if your online connection is 3G/4G or WiFi.

    Use VoIP only on WiFi to conserve data on your mobile plan by ensuring VoIP is only used when a WiFi connection is available.

    If you select Always Use Cellular Voice than VoIP will not be used at all. Instead of sending the call to the Telebroad VoIP servers using the VoIP protocol, the TeleConsole will use your cellular connection for the call. Your iPhone will ring (outside the TeleConsole) and when you pick up the outgoing number will be dialed. Remember that this setting consumes your mobile plan air time minutes!

  • Call Quality - while you obviously want to have the best call quality possible, it also comes with the cost of using more data. If you are not on a WiFi connection and need to save data, switch to a lower setting here.

  • iPhone number - This initially shows "Unknown". Because of the way iOS security is handled, the TeleConsole has no access to your personal phone number. You need to manually enter it here. This is important when you are using the Cellular Voice setting above for making outbound calls. Tap Change and enter your personal mobile number.

  • iPhone Settings - Here you can provide or deny the TeleConsole with access to various iOS system features.

    • contacts - toggle this to provide or deny the Teleconsole with access to your personal contacts stored on your phone's internal memory or SIM card. If this is off only your company contacts will be available.

      When you launch the Teleconsole for the first time after installation you are asked to provide (or deny) this access. Here you can change this selection.

    • Siri & Search - there are two toggles here to manage interaction with Siri - the virtual assistant of iOS and search functions.

      With "Search & Siri Suggestions" you provide Siri with access to information in the Teleconsole. Siri will then learn from this information and use it when providing assistance and suggestions. The same information may also appear when you perform a Search, Look Up, or in keyboard typing suggestions.

      Since other apps on your iOS device also interact with Siri, with "Use with Siri" you can decide if they will be able to share Teleconsole data (like contacts) with Apple to process relevant requests.

    • Notifications - toggle this on to give the TeleConsole access privileges for displaying notifications.

    • Cellular Data - if this is set to off, the TeleConsole will only be able to function over a WiFi connection.