Conference Call

You can create a conference call on the CP960 IP phone using either a local conference function or a network conference function. The later lets you exceed the phone's five participants limit. 


A Network conference URL needs to be setup in advance using the web user interface. Speak to your phone system administrator about this and about using a network conference if the local conference is not sufficient for you.


Local Conference

The CP960 IP phone's local conference feature supports up to five parties (including yourself) in a conference call.

There are three ways to create a conference:


  • Initiating a conference by dialing multiple numbers.

  • Initiating a conference by inviting participants.

  • Merging multiple calls into a conference.

If you connect a mobile phone and PC to your IP phone, you can also create a hybrid UC conference.

The following figure shows what the touch screen looks like in a five-way conference call:



Initiating a Conference by Dialing Multiple Numbers


To initiate a conference by dialing multiple contacts:


  • Tap  .

  • Tap Call multiple members? Click here >>.

  • Enter the number of the first party then tap Add members or select a contact from Directory or History.

    The avatar of the first party appears on the top of touch screen. You can tap the avatar to cancel the addition.

    Repeat this step until you add all intended parties.


  • Tap    to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

The value under the    icon indicates the number of parties you have added and the maximum number of the parties you can add. For example,    indicates you can add up to 4 parties and you have already added 1 party.



To initiate a conference by inviting participants:

  • Place a call to the first party.

  • When the first party answers the call, tap Invite.

  • Do one of the following:

    • Enter the number of the second party, and then tap Invite.

      Tap   and tap a desired contact to dial out.

      Tap   and tap the desired history record to dial out.

      Repeat this step until you add all intended parties.
    • Tap Call multiple members? Click here >>.

      Enter the number or select the contact, and then tap Add members to add multiple members.

      Tap    to call all intended parties at the same time.

To merge multiple calls into a conference call:

  • When you have more than one call in progress tap Merge calls.

  • The calls are merged into a conference call.

Creating a Hybrid UC Conference

You can merge the calls on you IP phone and connected mobile phone into to a hybrid UC conference. There are many ways to create a hybrid UC conference, the following shows an example.


To create a hybrid UC conference:


  • Make sure you have connected a mobile phone to your IP phone.

  • Make sure you have an active PC audio.

  • Tap Invite or tap one of the empty round spaces.

  • Do the following to place a mobile call over Bluetooth on the IP phone.

    • Enter the desired number and tap Invite.

    • Tap the connected mobile phone in the pop-up dialog box.

  • Tap Invite or tap one of the empty round spaces.

  • Do the following to place an IP call.

    • Enter the desired number and tap Invite.

    • Select the registered account.

  • The hybrid UC conference is created.

Managing the Conference

During the conference call, you can do the following:

  • Tap More>Hold to place the conference call on hold.

    Tap More>Resume or tap    to resume the held conference call.

  • Tap More>NewCall to place a new call.

  • Tap More>Split to split the conference call into individual calls on hold.

  • Tap DND to enable or disable the DND mode.

  • Tap Mute to mute the conference call, all other participants can hear each other, but they cannot hear you.

    Tap Mute again to unmute the conference.

  • Tap EndCall to drop the conference call.

  • Manage a participant by tapping its avatar. The touch screen displays managing options.



    This allows you to do the following:

    • Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.

    • Tap Remove to remove the participant from the conference.

    • Tap Split to split the participant from the conference.

    • Tap Hold/Resume to hold/resume the participant.

    • Tap Detail to view the participant information.

    • Tap    to return to the conference screen.

Network Conference


If your system administrator has set a network conference feature on your phone, you can initiate a conference with multiple parties.


To create a network conference: 


  • Place a call to the first party.

  • When the first party answers the call, tap Invite or tap one of the empty round space.

  • Do one of the following:

  • Enter the number of the second party, and then tap Invite.

    • Tap Call multiple members? Click here >>, enter the number of the new party, and then tap Add members. Repeat this step until you add all intended parties.

    • Tap to    to call all intended parties at the same time.

  • The conference is set up after the intended parties answer the call.

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