Intercom is a useful feature in an office environment to quickly connect with a specific contact or an operator. The recipient's phone will answer the call automatically if the recipient is not already on another call.
Intercom functionality is also possible by using Telebroad's intercom dial code.
Configuring Outgoing Intercom Calls
Before you can use the intercom feature an intercom DSS key need to be configured.
To configure an intercom key via phone user interface:
- Press Menu>Features>DSS Keys.
- Select the desired DSS key.
- Press
or 
or the Switch soft key to select Intercom from the Type field. - Select the desired line from the Account ID field.
- (Optional.) Enter the string that will appear on the LCD screen in the Label field.
- Enter the target extension number in the Value field.
- (Optional.) Enter the directed call pickup code in the Extension field.
- If it is configured, when the target extension receives an incoming call, the supervisor can press the intercom key to pick up the call directly.
- Press the Save soft key to accept the change or the Back soft key to cancel.
Configuring Incoming Intercom Calls
The SIP-T46G IP phone supports automatically answering an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
You can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. The active call is then placed on hold.
To configure intercom features via phone user interface:
- Press Menu>Features>Intercom.
- Make the desired changes.
- Press the Save soft key to accept the change or the Back soft key to cancel.
Accept Intercom
You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. Accept Intercom is enabled by default.
If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller.
Your phone system administrator can set a period of delay time before the phone automatically answers intercom calls.
Intercom Mute
You can mute or unmute the phone’s microphone for intercom calls automatically. If Intercom Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled, the microphone will work for intercom calls. Intercom Mute is disabled by default.
Intercom Tone
You can enable or disable the phone to play a warning tone when receiving an intercom call. If Intercom Tone is enabled, the phone will play a warning tone before answering the intercom call. Intercom Tone is enabled by default.
If Intercom Tone is disabled, the phone will automatically answer the intercom call without warning.
Intercom Barge
You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Intercom Barge is enabled, the phone will automatically answer the intercom call and place the active call on hold. Intercom Barge is disabled by default.
If Intercom Barge is disabled, the phone will handle an incoming intercom call like a waiting call.
Placing an Intercom Call
To place an intercom call when the target phone is idle:
- Press the intercom key that was configured in the steps explained above.
The target extension plays a warning tone and automatically answers the call in the hands-free (speakerphone) mode by default. - To end the intercom call, press the intercom key again or the End Call soft key
Picking up an Incoming Call
When the target extension receives an incoming call, the intercom key LED of the target extension will flash green. If you configure the directed call pickup code in advance, you can pick up the target extension’s incoming call by pressing the intercom key. You can configure the directed call pickup code when configuring an intercom key.
To pick up an incoming call when the target phone is ringing:
- Press the intercom key.
- The incoming call of the target extension is answered on the IP phone.
If the directed call pickup code is not configured, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you tap the intercom key.