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Anonymous Calls – Configuring, Dialing, and Rejection

Anonymous Calling Usage and Considerations

You can use the anonymous call feature on your Yealink phone to continuously block your caller ID and name from appearing to the recipient.

Anonymous calling is useful when you don't want to give out your name and number to people you don't trust. But you should otherwise, use it only when necessary and at other times consider disabling it. This is because anonymous calls are more likely to get rejected by recipients and may also cause your number to be wrongly labeled as a source of spam (you can learn more about spam labeling here.)

Additional Anonymous Calling Options

Another way to make anonymous calls is to select the Blocked caller ID in the TeleConsole's mobile general settings (see Android or iOS versions) or directly on the calling screen of the desktop/web versions.

If you want to make anonymous calls on a per-call basis use the *67 Private Caller ID dial code. 

Configuring and Making Anonymous Calls

Anonymous calling is configured for each line separately. Once enabled, all outbound calls for the configured line will be anonymous until the feature is disabled.

To configure anonymous calling:

  • From the idle screen select Menu and navigate to Features > Anonymous (Anonymous Call).

  • Select the desired line.

  • Turn on Local Anonymous.

  • Select Save.

Anonymous calling can also be configured from the web user interface. Go to Account>Basic, select the desired account from the Account field, toggle on Local Anonymous, and click Confirm.

To place an anonymous call:

  • Use the specific line you configured above on the phone to place a call to another phone.

  • The phone or calling app of the recipient will display an incoming call from an anonymous/unknown/hidden number.

If the recipient has enabled an anonymous call rejection feature on his phone or calling app (as explained next), you may be prompted that he does not accept calls from an anonymous number.

Rejecting Anonymous Calls

The anonymous call rejection feature on your phone automatically rejects incoming calls from callers who deliberately hide their caller ID information. Anonymous call rejection is configurable on a per-line basis. 

When active, your phone will not ring and you will not be notified about attempted anonymous calls. The caller may see a notice that anonymous calls are not allowed with your number on his phone or calling app.

 Additional features to block unwanted calls and spam text messages are available from the TeleConsole and the Admin Portal. See more information here.

To configure anonymous calls rejection:

  • From the idle screen select Menu and navigate to Features > Anonymous (Anonymous Call).

  • Select the desired line.

  • Turn on Local Anonymous Rejection (Anonymous Rejection).

  • Select  Save.

Anonymous call rejection can also be configured from the web user interface. Go to Account>Basic, select the desired account from the Account field, toggle on Local Anonymous Rejection, and click Confirm.

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