Yealink CP960 (Discontinued) – Conference Calling (Local, Hybrid UC Meeting, Network)

• Types of Conference Calls 
• Local Conference ---
  
  • Initiating a Conference by Dialing Multiple Contacts
  • Initiate a Conference by Inviting Participants
  • Merge Multiple Calls into a Conference Call
• Hybrid UC Meeting  ---
  
  • Connecting and Preparing a Mobile Phone/Device
  • Connecting and Preparing a Personal Computer
  • Creating a Hybrid UC Meeting
• Managing the Conference ---
  
  • Managing the Entire Conference
  • Managing a Conference Participant
• Network Conference 

Types of Conference Calls 

The CP960 phone supports a local conference, Hybrid UC Meeting (involving participants from a paired mobile phone and a VoIP app on a PC), and a multi-way network conference.

Once a conference is in progress you can manage it or any of its participants. 

Local Conference

The CP960 local conference feature supports up to five parties (including yourself).

There are three ways to create a local conference:

• Initiating a conference by dialing multiple numbers.
  
  
• Initiating a conference by inviting participants.
  
  
• Merging multiple calls into a conference.

The following image shows a five-way conference call in progress. Notice the lighter color of the circle around the avatar-discs of the participants who are actively talking.

To initiate a conference by dialing multiple contacts:

• Tap  .
  
  
• Tap Call multiple members? Click here >>.
  
  
• Enter the number of the first party then tap Add members or select a contact from Directory or History.
  
  The avatar of the first party appears at the top of the screen. You can tap the avatar to cancel the addition.
  
  Repeat this step until you add all intended parties.
  
  
  
  
• Tap   to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

The value under the   icon indicates the number of parties you have added and the maximum number of parties you can add. For example, 1/4 that you have added 1 party out of a maximum possible 4. When you add all parties it will show as 4/4.

To initiate a conference by inviting participants:

• Place a call to the first party.
  
  
• When the first party answers the call, tap Invite.
  
  
• Do one of the following:
  
  
  • Enter the number of the second party, and tap Invite.
    
    Tap and tap a desired contact to dial out.
    
    Tap and tap the desired history record to dial out.
    
    Repeat this step until you add all intended parties.
  • You can also finish adding all the other participants by tapping Call multiple members? Click here >> and follow the same steps as described above for dialing multiple contacts.

To merge multiple calls into a conference call:

• When you have more than one call in progress tap Merge calls.
  
  
• The calls are merged into a conference call.
  
  
• Invite additional participants to the conference by tapping Invite or one of the empty avatar discs.
  

Hybrid UC Meeting

You can merge calls on the CP960, VoIP calls from a connected personal computer (such as Telebroad's TeleConsole, a softphone app, or other VoIP apps), and a call from a connected mobile phone/device to a Hybrid UC Meeting (conference). 

Connecting and preparing a mobile phone/device:

• If you have a mobile phone available, connect it to the CP960 by activating Bluetooth and pairing the device.
  
  Enable the phone-audio feature on the CP960 so it can control calls from the mobile phone.
  
  Note that controlling calls work for cellular calls, but may or may not work for calls made or received with VoIP communication apps such as Google Voice, Skype, a softphone app, Telebroad's own mobile Teleconsole app, etc. You can try to open the dialer screen of the relevant app on the mobile phone and see if your CP960 can control it.
  
  Speaker and microphone functionality will work for any type of call – cellular or VoIP.
  

Connecting and preparing a personal computer:

• If you have a personal computer available, connect it to the CP960 with a micro USB cable to enable active PC audio.
  
  
  
  
• The CP960 should automatically act as a speaker and microphone for PC calls or other media.
  
  If this does not get configured automatically you need to adjust the audio settings on your computer.
  
  
  • On Windows 10/11 you can right-click the Volume icon in the Notifications area, select Open Sound Settings, and then select SIP-CP960 in both the "Choose your output device" and "Choose your input device" drop-down menus.
    
    
  • On macOS click   (System Preferences) on the Dock or click the Apple menu (   ) on the menu bar. Depending on your version of macOS, select the Sound icon or click the Sound category in the sidebar. Select SIP-CP960 in both the Input and Output tabs.
    
    
  • You may also be able to set the input/output device directly from the softphone app you are using for making calls.
    
    
• When you no longer need to use your computer with the CP960 simply use the same settings to select your computer for audio input/output.

To create the Hybrid UC Meeting:

• Call the first participant or create a local conference on the CP960 by dialing multiple contacts, inviting participants, or merging calls (see more details in Local Conference above.)
  
  If you already have a mobile phone paired, you will be prompted to select an account to dial from – either from the CP960 or from a paired mobile phone. Select your account on the CP960!
  
  
• Tap Invite or tap one of the empty avatar discs and:
  
  
  • Paired mobile phone – call a participant from the CP960 by entering the desired number and taping Invite. You will be prompted to select an account for dialing on either the CP960 or the paired phone. Select the mobile phone to complete the call and add it to the conference (see more information about dialing a mobile phone here.)
    
    If you start the entire conference by dialing from the mobile phone first, you need to tap or tap the My Mobile line key, enter the desired number, tap Send, and select the mobile phone when prompted to select an account.
    
    
  • Personal computer – Call a participant on the PC with your calling app or softphone of choice. The existing call or conference will be placed on hold. The call from the PC will appear as "PC-Mobile Mode" inside the avatar disc. Tap Merge Calls to add the PC call to the conference.
    
    
• The Hybrid UC Meeting is created.
  
  
• Tap Invite or tap another empty avatar disc and repeat the above steps to invite additional participants to the conference.
  
  

Managing the Conference

You can manage the entire conference or individual participants in the conference. 

To manage the entire conference do one of the following:

• Tap More>Hold to place the conference call on hold.
  
  When you place a conference call on hold other participants cannot hear each other until you resume the conference.
  
  Tap More>Resume or tap to resume the held conference call.
  
  
• Tap More>NewCall to place a new call.
  
  
• Tap More>Split to split the conference call into individual calls on hold.
  
  
• Tap DND to enable or disable the DND mode.
  
  
• Tap Mute to mute the conference call. All other participants can hear each other, but they cannot hear you.
  
  Tap Mute again to unmute the conference.
  
  
• Tap EndCall to end the conference call.
  
  If any party in the conference ends the call, the other parties remain connected.

To manage participants in the conference by:

• Select a participant you want to manage by tapping its avatar.
  
  
• Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.
  
  
• Tap Remove to remove the participant from the conference.
  
  
• Tap Split to split the participant from the conference and place him on a held call.
  
  
• Tap Hold/Resume to hold/resume the participant.
  
  
• Tap Detail to view the participant information.
  
  
• Tap   to return to the conference screen.
  
  

Network Conference

The network conference feature allows you to initiate a conference with multiple parties.

The feature needs to be set up by an administrator using the web user interface by going to the Account>Advanced tab and selecting Network Conference in the Conference Type field for the relevant account. 

To create a network conference: 

• Place a call to the first party.
  
  
• When the first party answers the call, tap Invite or tap one of the empty avatar discs.
  
  
• Do one of the following:
  
  
  • Enter the number of the second party, and then tap Invite.
    
    
  • Tap Call multiple members? Click here >>, enter the number of the new party, and then tap Add members. Repeat this step until you add all intended parties. Tap to call all intended parties at the same time.
    
    
• The conference is set up after the intended parties answer the call.