Before call parking can be used on your phone, some system extensions need to be assigned as parking slots. This is handled by an administrator in the Admin Center as explained here.
Call Parking Usage
You can use call parking to place a call on hold, and then retrieve it from another office location.
Call parking is also useful when a call has to be transferred to a user who is not at his desk. A receptionist can accept the call, park it, and use the office overhead paging system to inform the user about the extension where the call is waiting for him. The user can then use any nearby phone to retrieve it.
If a parked call is not retrieved within a certain time period it will be returned to the phone line that parked it.
Parking Modes
The phone supports two call parking modes which are configured via the web user interface:
FAC mode – parks the call to your local extension or a desired parking slot extension. For the latter, you would need to ask your phone system administrator for a list of parking slot extensions.
Transfer mode – parks the call to a shared parking lot using the blind transfer function. You do not need to know the parking slot extension numbers since the system automatically picks an available parking slot and parks your call there.
FAC Mode Parking
Configuration
FAC mode parking is configured via the web user interface.
To configure the call park feature in FAC mode:
- Access the web user interface as explained here.
- Go to Features>Call Pickup.
- Select FAC from the Call Park Mode pull-down list.
- Select Enabled from the Call Park pull-down list.
This will make a Park soft key appear on the screen during a call and the Retrieve soft key when the phone is idle. - Enter the call park code in the Call Park Code field.
(Ask your phone system administrator for this code which is an extension that routes calls to an available parking slot.) - A park retrieval code is not required. Calls are retrieved by dialing the relevant parking slot extension.
- Click Confirm to accept the change.
If the Park or Retrieve soft keys don’t appear on your phone's screen, navigate to Settings->Softkey Layout in the web user interface and select Disabled from the Custom Softkey pull-down list.
Parking a Call in FAC Mode
- During a call, press the Park soft key (You may need to press the More soft key first).
Note that if you have not provided the call parking code during configuration, you will be asked to enter it and press
,or 
, or the Park soft key. - The phone will dial the configured call park code shown as below:
Do one of the following:
If you want to park the call against the local extension press
.If you want to park the call against a desired parking slot extension, enter an extension number (e.g., 4605) and press
or .
If the call is parked successfully, a voice prompt will confirm the call is parked against your local extension of the extension you entered.
Retrieving a Parked Call in FAC Mode
To retrieve the call simply dial the extension number where the call was parked (either your own local extension or the extension you entered.)
You can also press the Retrieve soft key and enter the extension number.
If you parked on your local extension and you are retrieving from the same phone you can press the Retrieve soft key followed by .
Transfer Mode Parking
Configuration
Transfer mode parking is configured via the phone's web user interface. The configuration steps are identical to the FAC Park mode (see above), except that you just need to select Transfer from the Call Park Mode pull-down list.
Parking a Call in Transfer Mode
- During a call, press the Park soft key (You may need to press the More soft key first) or the call park key (if configured).
- If the call park code is not configured, you need to enter the call park code (e.g., *01).
Note that if you have not provided the call parking code during configuration, you will be asked to enter it and press ,or , or the Park soft key. - The call will be transferred to the shared parking lot and the system will tell you the parking slot extension number used so you can retrieve the call.
- If the call park code is not configured, you need to enter the call park code (e.g., *01).
Retrieving a Parked Call in Transfer Mode
To retrieve the call simply dial the extension number provided to you by the system when you parked the call.
You can also press the Retrieve soft key and enter the extension number.
Parking a Call with a DSS Park Key
You can configure a DSS call park key to park calls with a press of a button to a specific parking slot extension. The phone needs to be in FAC mode for this to work.
To configure a DSS call park key:
- On the phone navigate to Menu>Features>DSS Keys.
- Select the desired line key to use.
- Press
or 
or the Switch soft key to select Key Event from the Type field. - Press
or 
or the Switch soft key to select Call Park from the Key Type field. - Press
or 
or the Switch soft key to select the desired line from the Account ID field. - (Optional.) Enter the string that will appear on the screen when parking is performed in the Label field.
- Enter the parking slot extension number you want to park the call to in the Value field.
- Press the Save soft key.
To park a call simply press the DSS key you configured. The call will be parked to the parking slot entered in the Value field (the system will confirm this number if parking is successful). Retrieve the call by dialing this extension.