Yealink T43U Parking and Retrieving a Call

• Call Parking Usage
• Parking or Retrieving a Call in Transfer Mode 
• Parking or Retrieving a Call with a DSS Key

Before call parking can be used on your phone, some system extensions need to be assigned as parking slots. This is handled by an administrator in the Admin Center as explained here.

Call Parking Usage

You can use call parking to place a call on hold, and then retrieve it from another office location.

Call parking is also useful when a call has to be transferred to a user who is not at his desk. A receptionist can accept the call, park it, and use the office overhead paging system to inform the user about the extension where the call is waiting for him. The user can then use any nearby phone to retrieve it.

If a parked call is not retrieved within a certain time period it will be returned to the phone line that parked it.

Parking or Retrieving a Call in Transfer Mode

If enabled by your system administrator, you can park a call through a blind transfer.

To do so, during a call, select Park (you may need to select More > Park).

The call will be transferred to the shared parking lot. Essentially, the system automatically picks an available parking slot extension and parks your call there.

If applicable, the system will provide a retrieval code (the number of the parking slot) after parking the call successfully.

You can retrieve a parked call in transfer mode from any phone on the same network.

To retrieve a call from any phone on the same network:

• Pick up the handset, press   , or select the line key.
• Do one of the following:
  
  
  • Select Retrieve (you may need to select More > Retrieve.)
    
    
  • When the phone is idle, you can use a Retrieve key (see configuration process below) to retrieve a parked call.
    
    
• If requested, enter the retrieval code provided when you parked the call. 

Parking or Retrieving a Call with a Park or Retrieve Key

Configuring a DSS Park and Retrieve Key

For fast parking access, you can set up a DSS Park key with a related extension. 

Likewise, you can configure a DSS to retrieve calls. 

To configure a DSS park key:

• Do one of the following:
  
  
  • From the idle screen select Menu and navigate to Features > Dsskey.
    
    Select the desired line key.
    
    
  • Long press the desired line key to set it up.
    
    
• Select Key Event from the Type field.
  
  
• Select Call Park from the Key Type field.
  
  
• (optional) Select the desired line from the Account ID field.
  
  
• (optional) Enter the string that will appear on the phone screen in the Label field.
  
  
• Enter the park extension number you want to park the call to in the Value field.
  
  
• Select Save. 

To configure the retrieve key repeat the same process but just select Retrieve from the Type field. Make sure to enter the same extension number in the Value field you specified for the park key.

Parking and Retrieving a call with a DSS Park Key

During a call, select the DSS Call Park key you configured above to have the call parked to the desired extension.

When there is a call parked on the extension, you can select the DSS Call Retrieve key you configured above on the desired phone when it is idle to have the call retrieved.