Call Transfer (Blind, Attended and Semi-Attended)

During a call, you can transfer the call to another contact in one of three ways:

Blind Transfer - transfer a call to another contact immediately without consulting with the recipient of the transfer.
Semi-Attended Transfer - transfer a call when the target phone is ringing.
Attended Transfer - transfer a call with prior consulting with the intended recipient of the transfer.

Blind Transfer

You can perform a blind transfer by using the Transfer key or by drag-and-drop of the far-site window.

To perform a normal Blind Transfer:

Press or select Transfer during a call.
Do one of the following:
- Enter the number you want to transfer the call to, and press or or select Transfer.
  
  The phone will prompt a dialog box as the following shows:
  
  Select Transfer to complete the transfer. (The call will automatically dial out in about 5 seconds if you do not select Transfer.)
- Select and select the desired contact to complete the transfer.
- Select and select the desired Call History entry to complete the transfer.

To perform a drag-and-drop blind transfer do one of the following:

When there is an active call which is related with a contact on a speed dial or BLF key, drag the far-site window to that speed dial or BLF key. The call is connected to the number specified in the Value field of the speed dial or BLF key.
When there is an active call and one or more calls on hold, drag the active far-site window to a held call and tap Transfer. The active call is connected to the number of the held party.

Performing a Semi-Attended/Attended Transfer

You can transfer calls to other contacts immediately when the target phone is ringing. or after consulting with them first.

To perform a semi-attended/attended transfer:

Press or select Transfer during a call.
Do one of the following:
- Enter the number you want to transfer the call to.
- Select Transfer > Send to dial out.
- Select and select the desired contact to dial out.
- Select and select the desired Call History entry to dial out.
Do one of the following:
- When tone, press or select Transfer to finish the semi-attended transfer.
- After the contact answers the call, press or select Transfer to finish the attended transfer.

If you are using a handset, the transfer can be completed by hanging up the handset.

Performing Transfer with a Transfer DSS Key

You can set up a line key to act as a DSS transfer key. When pressed this key will transfer the active call to a specified contact giving you a one-touch transfer feature.

By default, this will work as a blind transfer but your system administrator can set up your phone to perform attended transfer when using the DSS Transfer key.

To set up a Transfer DSS Key:

Swipe left or right to go to the second idle screen.
Navigate to Settings > Features > Dsskey.
Select the desired line key.
Select Key Event from the Type field.
Select Transfer from the Key Type field.
Do one of the following:
- (Optional.) Enter the string that will appear on the phone screen in the Label field.
- Enter the contact number you want to transfer the call to in the Value field.
- Select and select the desired contact.
Select .

After you have set up a DSS Transfer key, tap the relevant line key you selected above during a call to use it and transfer the call to the specific contact.

If your phone system administrator enabled attended/semi-attended mode for this transfer method wait until you hear the target phone is ringing or until the contact answers the call and tap the relevant line key selected above again to complete the transfer

Alternatively your phone system administrator may have enabled your phone to let you select how to perform the DSS Transfer. If this is the case, when you select the DSS Transfer key you will see a screen where you can select to make an attended transfer or a blind transfer.

Related Articles