Headsets Comparisons, Features, and Terminology


Wired Headsets


C100T100UC600


DesignOver-the-headOver-the-headOver-the-head
Noise cancellation
YesYes
Yes
Audio processor
No
No
No
Direct connect
Yes
Yes
Yes
Volume/mute controls
NoNoYes
Call answer/end NoNoNo
Connection type
2.5/3.5mm
RJ9USB
Telephone model compatibility
Yealink SIP-T43U

Yealink SIP-T46S/T46U

Yealink SIP-T48S/T46U

Yealink SIP-T53/T53W
Yealink SIP-T54W
Yealink SIP-T57W
Yealink SIP-T58A
Yealink W56P
3.5mm
Yealink W59R
Poly VVX 301/311
Poly VVX 401/411 only 411!
Poly VVX 601

Poly VVX 250/350/450

Types of Wired Connections

 

There are three types of wired (corded) headsets depending on the type of connection you have on your telephone:


  • Older and some cordless telephones come with a port that accepts a headset with either a 2.5mm or 3.5mm plug.

    Telebroad sells a 2.5mm set for $25, branded C100.



    You may need to get an additional adapter to plug a 2.5mmm headset into your existing phone if it only has an RJ9 headset port.



  • Newer phones come with a port that accepts headsets with an RJ9 plug (also known as RJ22.)

    Telebroad sells a compatible set for $40, branded T100.

    The advantage of RJ9 headsets is that you can plug them into any telephone. Even if a telephone doesn't have a dedicated RJ9 headset port, you can simply plug it into the handset port instead.

  • Many telephones nowadays come with at least one USB connection that supports compatible USB headsets. USB headsets generally tend to offer better sound quality.

    In some telephones, the USB connection is needed for a Wi-Fi/Bluetooth dongle or an expansion module. Before buying a USB headset please check the number of USB ports available on your telephone and consider if you anticipate needing to plug additional accessories in these ports.

    Telebroad sells the Wantek UC600 USB headsets for $30.


Wireless headsets


All of the following wireless Yealink headsets support Microsoft Teams.

Poly headsets were formerly sold under the Plantronics brand.



Yealink WH62 Dual
Yealink WH62 Mono
Yealink WH63
DesignOver-the-headOver-the-head
Convertible
Noise cancellationYesYesYes
Audio processorYesYesYes
Direct connectYes USBYes USBYes USB
Volume/mute controlsYesYesYes
Call answer/end YesYesYes
Talk time per chargeUp to 14 hoursUp to 13 hoursUp to 8 hours
Talk range525 ft525 ft394 ft
Telephone model compatibility
Yealink SIP-T43U
Yealink SIP-T46S/T46U
Yealink SIP-T48S/T48U
Yealink SIP-T53/T53W


Yealink SIP-T54W


Yealink SIP-T57W


Yealink SIP-T58A


Yealink W56P


Yealink W59R


Poly VVX 301/311

Poly VVX 401/411 only 411!
only 411!
only 411!
Poly VVX 601
Poly VVX 250/350/450



Poly Savi 710
Poly CS540
.


.
DesignConvertible
Convertible
.
Noise cancellationYesYes.
Audio processorYesYes.
Direct connect*No - extra cable needed (included)
**Yes
.
Volume/mute controlsYesYes.
Call answer/endYesYes.
Talk time per chargeUp to 13 hoursUp to 7 hours.
Talk range350 ft350 ft.
Telephone model compatibility

Yealink SIP-T43U.
Yealink SIP-T46S/T46U.
Yealink SIP-T48S/T48U.
Yealink SIP-T53/T53W

.
Yealink SIP-T54W

.
Yealink SIP-T57W

.
Yealink SIP-T58A

.
Yealink W56P

.
Yealink W59R

.
Poly VVX 301/311

.
Poly VVX 401/411

.
Poly VVX 601.
Poly VVX 250/350/450.

* An additional cable is included in the box to facilitate the connection from the base station to the phone. However, either a phone lifter or an EHS cable will be needed to be bought separately as explained below. Many vendors will bundle either with the headsets.


** The headsets can be connected directly using an included standard telephone cable. An electronic hookswitch adapter is also provided in the box.


Wireless Headsets Advantages and Accessories


Wireless headsets are much pricier than wired headsets but provide an obvious advantage with freedom of movement and less cable clutter. They are also pricier than Bluetooth headsets but offer a much wider reception range thanks to a base station that connects directly to a telephone and broadcasts calls to the headsets. 


But depending on your telephone model, you may also need to purchase additional accessories to facilitate the connection between the base station and the telephone.  


With older telephones, you will need a handset lifter such as Poly HL10 – a mechanical device that attaches to the telephone and physically lifts the handset at a push of a button on the wireless headsets. The purpose of the lifter is simply to allow you to answer a call as if you were sitting by your desk and picking up the handset or pressing a key to answer a call.



On newer telephones you would be able to purchase an EHS  cable - electronic hookswitch cable, which performs the same task as the lifter without physically lifting the handset.


Shown here is the Poly EHS App-51 cable. It is compatible with all five models listed in the table above.



Telebroad does not sell wireless headsets. But you can refer to this online resource for advice on wireless headsets (as well as wired ones) and required accessories that are compatible with your existing telephones or those you intend to purchase.


Bluetooth Headsets



Poly Voyager 5200Delton Trucker

Design
Over the ear
Over the ear
Noise cancellationYes
Yes
Direct connectYes (wireless)
Yes (wireless)
Volume/mute controlsYes
Yes
Call answer/endYes
Yes
Talk range
98 feet
33 ft
Talk time per charge
Up to 7 hours
Up to 18 hours
Standby timeUp to 215 hours
Up to 220 hours
Charge time90 minutes
3 hours
Telephone model compatibility
Yealink SIP-T43U**
Yealink SIP-T46S/T46U**
Yealink SIP-T48S/T48U**
Yealink SIP-T53*
*
Yealink SIP-T53W

Yealink SIP-T54W

Yealink SIP-T57W

Yealink SIP-T58A

Yealink W56P
Yealink W59R
Poly VVX 301/311

Poly VVX 401/411

Poly VVX 601
Poly VVX 250/350/450

* Bluetooth connectivity with additional Yealink BT-41 adapter.


** The call button is also used for interacting with a virtual assistant (Apple Siri, Google Assistant, Microsoft Cortana, or Amazon Alexa.) Microsoft Teams is also supported.


Bluetooth headsets provide a favorable alternative to wireless headsets, requiring no additional accessories to connect to telephones with built-in Bluetooth connectivity. Two more advantages are that Bluetooth headsets can be used with any smartphone, mobile device, or computer you may be using and they are as much as 80% cheaper than wireless headsets. Wireless headsets, however, have a much wider reception range.


While a growing number of telephone models have a built-in Bluetooth connectivity, some require an additional adaptor that plugs in the phone's USB port. When buying a Bluetooth headset for the latter you should make sure that at least one USB is available. For example, the Yealink T48S has only one USB port. If you are already using this port with a Wi-Fi dongle you cannot use it for your Bluetooth adaptor. See our SIP Phones buying guides for more information about USB ports. 


Another consideration is that Bluetooth can create interferences with Wi-Fi quality. If you are experiencing call quality issues on a phone connected via Wi-Fi while using Bluetooth headsets, you can try to change the Wi-Fi frequency or channel on your router.  



Headsets Features and Terminology


Design: Over the Ear/Over the head/Convertible: This is a matter of personal preference and convenience. Some people prefer traditional headsets that have a support arch sitting over one's head and some prefer headsets that have an arch supported just by the ear. Can't decide? Consider convertible headsets. They are pricier but can transform from one form to the other.


Audio processor: Simple analog headsets merely relay the sound wave to the sound reproduction mechanism. But with digital sound the quality of the audio requires additional processing on the headsets for optimal performance. If you have telephones that deliver HD sound, an audio processor is something worth considering. Even without it, an audio processor can enhance the sound and offers better noise cancellation technology.


Noise cancellation: This is a feature that reduced unwanted ambient noise by employing an audio wave that has a negative form to the one produced by the source of the noise. It has been available for decades using analog audio signals but has been greatly improved by digital processing. It benefits users with improved clarity in a noisy environment and saves them from having to raise volume excessively.

Noise canceling headsets seem like an obvious choice for noisy call centers, but it should be understood that the type of noise they are mostly capable of canceling is a steady repetitive low frequency (like that of a passenger jet engine or an air conditioner.) Ironically noise cancellation can also reduce audio quality. It is therefore a feature that may be overrated for office use. Alternatively, it may be more important to invest in headsets that offer better soundproofing.


Direct connect: This has to do with the headset connecting directly to the phone or requiring additional accessories like extra cabling or amplifier.


Talk time per charge: Self-explanatory. Some models offer a hot-swappable battery for a potentially unlimited talk time.


Talk range: For wireless/Bluetooth models, this is the maximum range of reception between the headset and its base station.

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