What to Do If You Cannot See or Send SMS Messages?

Telebroad SMS messages to external contacts use their own phone numbers (referred to as channels), separate from the numbers you are using to make regular calls. Before you can send and receive SMS messages, you must have one or more business SMS numbers assigned to you by Telebroad or your system administrator.

After a number has been assigned to you, even if you have only one SMS number, you still need to activate and check it in the channels setting. Otherwise you won't be able to send any SMS messages and the messages you have already received will not show. Instead the SMS messages screen will show an x-ed out envelope image.

Follow these steps to have a number activated and checked:

  • Tap ¬†¬† on the on the bottom-right corner to access the TeleConsole's settings.

    The settings screen is divided into three categories - Channels, General, and Local Settings.

  • On the Channels¬†category tap SMS.

  • Check all the SMS lines you want active, even if there is only one choice.

    This will fix the problem with displaying your already received SMS messages, but do proceed to the next step if you also want to send (and receive) SMS messages.

  • Scroll down to General settings and tap Default SMS number.

    Select the SMS line you want to use for outgoing messages from the SMS lines you activated above. You can change your selection here to accommodate different groups of clients, products, campaigns etc.

You are now ready to send and receive SMS messages.

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