Yealink CP960 Rebooting, Updating Firmware, Factory Reset

If your phone is malfunctioning or require updates you or your phone system administrator may want to perform one of the following:


Rebooting - this will bring the phone back to the its last configured state. It is also required sometimes when TeleConsole settings have been updated such as after modifying TeleConsole BLF settings.


Updating firmware - firmware is the software that loads when the phone is started and controls its functionality. Updating it to a newer version when one is released may resolve or improve phone performance issues. 


Factory reset - this erases the current configuration and apply the original configuration the phone was shipped with from the factory. You can reset the the base station or each individual handset. 


Rebooting


In most cases this can be attempted when your phone malfunctions without much concern. If this fails to solve the problem you can attempt the other two methods.


To reboot the phone via phone user interface:


  • Tap Settings>Basic Settings (default password: admin)>Reboot.

  • Tap Reboot.

  • The device begins rebooting.

    The reboot process may take a few minutes.

To reboot the phone via the web user interface:


  • Access the web user interface as explained here.

  • Click Settings>Upgrade.

  • Click Reboot.

  • The device begins rebooting.

    The reboot process may take a few minutes.

Upgrading the Firmware


You can update the firmware on either the base or the handset. Firmware files can be downloaded from the Yealink support portal.  The file should be stored on a computer or network location that can be accessed by the web interface.


You can check the current firmware version installed on the base or a handset to see if an update is indeed required. 


To check the firmware version via phone user interface: 


  • Tap Settings from the Home screen.

  • Tap General from the Status block.

    You may need to provide the IPv4 or IPv6 (depending on configuration) and MAC address from this page, besides the firmware version, to your phone system administrator for additional phone support or maintenance


To view the phone status via web user interface:


  • Access the web user interface as explained here.

  • The firmware version is the first item found under the Status>Status path on the first page of the web user interface.



    Other information is show here including IPv4 or IPv6 status, network configuration, and account status. You may need to provide some of this information, besides the firmware version, to your phone system administrator for additional phone support or maintenance.

To upgrade firmware via web user interface: 


  • Access the web user interface as explained here.

  • Click on Settings>Upgrade.

  • Click Browse to locate the required firmware from your local system.

  • Click Upgrade to upgrade the firmware.

  • The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”.

  • Click OK to confirm upgrading.

Factory Reset


This is only recommended after you have tried all other troubleshooting suggestions since the operation will delete all your personal configuration settings and reset them to the factory defaults. It is therefore advisable to have your phone system administrator backup your personalized settings before proceeding with a factory reset.


To perform factory reset of the phone via the web user interface:


  • Access the web user interface as explained here.

  • Click Settings>Upgrade.

  • Click Reset to Factory in the Reset to Factory field.

  • The web user interface prompts the message “Do you want to reset to factory?”.

  • Click OK to confirm the resetting.

  • The phone will be reset to factory successfully after startup.

    The process may take a few minutes. Do not power off until the phone starts up successfully.

If enabled by your phon system administrator, you can also long press Redial to perform a factory reset. An administrator password for your phone will be requested before proceeding.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.