Call Forwarding and Diverting

When you are not available to answer calls on your phone, you can forward the calls to another phone. You can either forward all incoming calls to a contact (static forwarding) or forward an incoming call manually while it rings to a selected or predetermined contact. You can also divert calls from a specific contact to another contact.


If you need to receive calls from specific numbers while forwarding is enabled you have the option of configuring  Emergency and Authorized Numbers.


You can also forward calls using a Telebroad system feature code as described here.


Static Forwarding - Forwarding All Incoming Calls to a Contact


Forwarding Types


There are three types of static forwarding scenarios:


  • Always Forward - forwards all incoming calls immediately.

  • Busy Forward - forwards incoming calls when you are busy in a call.

  • No Answer forward - Forwards incoming calls when no one answers the calls.

Configuring the Forwarding Mode


By default, the static forwarding setting applies to all lines on your phone. This is referred to as Phone mode. You can change this to Custom mode which allows you to apply forwarding just on a specific line.


To configure the forwarding mode:

  • Access the web user interface as described here.

  • From the Features menu select Forward&DND.

  • In the Forward block, select either Phone or Custom from the Mode field.

  • Click Confirm.


Activating and Deactivating Forwarding


To activate call forwarding on all incoming calls:


  • Swipe left or right to go to the second idle screen or swipe down from the top to show the control center.

  • Select Settings and navigate to Features > Call Forward.

  • If Custom forwarding is enabled select the desired line.

    You can tap > All Lines to deactivate forwarding for all lines.

  • Select the desired forwarding type (Always, Busy, or No Answer) and tap On from the corresponding field.

  • Do one of the following:

    • Enter the contact number you want to forward incoming calls to in the Forward to field.

    • Select     and select the desired contact.

  • If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

  • Tap  .

If forwarding is applied to all lines the call forward icon (- Always,-Busy, - No answer) appears in the status bar and the phone prompts you that call forward is enabled.


If forwarding is applied to a specific line the forward line icon () appears on the affected line. If you activate forward on the default line, the forward icon will appear both on the line and in the status bar and the phone prompts you that call forward is enabled.


You can also swipe down from the top of the screen to enter the control center, tap Forward to enter the desired Call Forward setting screen according to the current forward type. If you have not configured the call forward type, tapping Forward will enter the Always Forward setting screen.


To deactivate call forwarding for all incoming calls:


  • Swipe left or right to go to the second idle screen or swipe down from the top to show the control center.

  • Select Settings and navigate to Features > Call Forward.

  • (optional) If the forward is activated for a specific line, select the desired line.

  • You can tap > All Lines to deactivate forwarding for all lines.

  • Select the desired forwarding type and tap Off from the corresponding field.

  • Tap  .

Configuring Forward Emergency and Authorized Numbers


You can configure your phone to receive incoming calls from specific authorized numbers even when call forwarding is activated.


To configuring forward emergency and authorized numbers:

  • Access the web user interface as described here.

  • From the Features menu select Forward&DND.

  • Select Enabled from the Forward Emergency field.

  • Enter the numbers in the Forward Authorized Numbers field.

    For multiple authorized numbers, enter a comma between every two numbers.

  • Click Confirm.

Manual Forwarding


You can manually forward the call to another contact while your phone rings.


To forward a call manually:


  • When the phone is ringing, select Forward.

  • Enter the number you want to forward the incoming call to.

  • Select Forward.

The phone prompts a call forward message.


Forwarding Incoming Calls with a DSS Forward Key


When the phone receives an incoming call you can tap a line key, programmed as a DSS forward key, to forward the incoming call to a specific contact.


To forward Incoming Calls with a DSS Forward Key:


  • Swipe left or right to go to the second idle screen or swipe down from the top to show the control center.

  • Select Settings and navigate to Features > Dsskey.

  • Select the desired line key.

  • Select Key Event from the Type field.

  • Select Forward from the Key Type field.

  • If custom mode is enabled select the desired line.

  • Do one of the following:
     
    (optional) Enter the string that will display on the phone screen in the Label field.

    Enter the contact number you want to forward the incoming calls to in the Value field.

  • Select    and select the desired contact.

  • Select  .

Diverting Calls to a Contact


You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.


  • Select  .

  • Tap    after the desired contact from whom all incoming calls will be diverted.

  • Edit the contact's information and enter the contact’s number you want to divert the call to in the Auto Divert field.

  • Select  .

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.