Rebooting, Factory Reset, Updating Firmware of W90/W80 or Registered Phones

If your W80 or W90 base station or DEC manager is malfunctioning or requires updates you or your phone system administrator may want to perform one of the following:


Rebooting: This will bring the unit back to its last configured state. 


Upgrading the firmware: Firmware is the software that loads when the unit is started and controls its functionality. Upgrading it to a newer version, when one is released, may resolve or improve performance issues. With the web user interface you can update the firmware of the W80/W90 or any phone that is registered with it. 


Factory reset: This erases the current configuration and applies the original configuration the unit was shipped with from the factory.


  Performing any of these operations will temporarily prevent users from placing or receiving calls and will cause any active or holding calls to be disconnected (an exception is the No Perception Firmware Upgrade.) You should therefore alert all users connected to the base station before proceeding. An easy way to do so is with the Yeralink handset intercom feature (see details for W56P or CP930or with Telebroad's group intercom paging.


Rebooting


Rebooting your W80 or W90 is usually a safe and easy method to resolve functionality issues. However, you may want to consult your phone system administrator first to make sure the issues are not related to network problems or other external causes. 


To perform a reboot:


  • Access the web user interface as explained here.

  • Click Settings>Upgrade.

  • Click Reboot.

Rebooting may take a few minutes.


Upgrading the Firmware


You can Upgrade the firmware of the W80/W90 or any phone that is registered with it. If you register W56H or CP930W phone with an older firmware (not multi-cell version) to the W80/W90, its firmware will be automatically upgraded to multi-cell firmware version.


Firmware upgrades are recommend when you first start using a device to bring it to the latest firmware version. However, before proceeding you should read related firmware notes and consult with Yealink's support to ensure there are no compatibility issues or other potential conflicts. If such issues or conflicts do happen after an upgrade you may need to downgrade to a previous firmware version or perform a factory reset.


Firmware files can be downloaded from the Yealink support portal as follows:


  • The W90 firmware files have the name format of 130.x.x.x.rom (for example W90DM-130.85.0.20.rom) and can be found here. Please make sure to install the correct firmware depending on the role of unit — DECT manager (W90DM) or base (W90B).

  • The W80 firmware files have the name format of 103.x.x.x.rom (for example W80DM-103.83.0.70.rom) and can be found here. Please make sure to install the correct firmware depending on the role of unit DECT manager (W80DM) or base (W80B).

  • The W59R handset firmware files have the name format of 115.x.x.x.rom (for example 115.85.0.35.rom) and can be found here (this is the same page as the W80 but just look for the relevant file on it.)

  • The W56H firmware files have the name format of 61.x.x.x.rom (for example 61.85.0.35.rom) and can be found here.

    If you are working with a W80 or w90 base station do also check their respective firmware links for the w80/W90 above as they may contain a more relevant multi-cell firmware for the W56H.

    If your W56H handset is registered with a single-cell base station (such as Yealink W60B or W70B) please refer to these upgrade instructions.

  • The CP930 firmware files have the name format of 87.x.x.x.rom (for example 87.x.x.x.rom) and can be found here

The firmware files should be stored on a computer, mobile device, or network location that can be accessed by the web interface.


Checking the Firmware Version


You can check the current firmware version installed on the W80/W90 or a handset to see if an update is indeed required. 


To check the firmware version of the W80 or W90


  • Do one of the following:

    • Access the web user interface as explained here.

      The firmware version is the first item found under the Status tab (the first page of the web user interface.)
  • Press    on a handset/phone registered with the W80/W90 when the handset is idle to enter the main menu and  select Status>DM or Status>Base.

To check the firmware version of a handset or a phone:


  • For the W56H and W59R handsets: Press    when the handset is idle to enter the main menu and select Status>Handset.

  • For the CP930 phone: Navigate to Menu>Status>Phone Status.

Performing a Firmware Upgrade


When upgrading the firmware it is important that you do not close or refresh the browser running the web user interface. Also, during the upgrade, you must not close any network connections on the device running the web user interface or power the device off. 


You can upload four different firmware files for different handset or phones at the same time via the web user interface, and the system will upgrade them one by one.


To perform a firmware upgrade:


  • Access the web user interface as explained here.

  • Select the Settings tab on the top and select Upgrade from the side menu.

  • To upgrade the firmware of the W80 or w90 click Browse in the Upgrade Firmware field to locate the firmware file you downloaded from Yealink on your local system. Click Upgrade in the same filed to upgrade the firmware.

  • To upgrade the firmware of a handset or a phone:

    Before starting ensure that the handset or phone battery is at least 40% charged and that unit is connected to the base station.

    Click Browse in the Select and update handset firmware field to locate the firmware file you downloaded from Yealink on your local system.

    If you are updating more than one firmware click Add and browse for the additional firmwares. You can upload up to four firmware files.

    Click Upgrade next to each firmware file to upgrade each firmware individually or click Upgrade All to upgrade all of firmwares one by one according to the order you selected them.

    When upgrading multiple handsets or phones you can select an Upgrade Mode as follows:

    • Grayscale Upgrade: Upgrades two handsets per base station at one time. The upgrading process does not affect the use of the remaining handsets.

    • Normal: Upgrades four handsets per base station at one time. During upgrading, other handsets are not available for any base-related operations (for example calling or accessing the directory.)

    • No Perception Upgrade (available only on the W73H and W59R handsets): The firmware transfer is completed before launching handset upgrade and the handset can be used normally during the process.

If the firmware upgrade fails double check that the target firmware is not the same as the current firmware or that the target firmware is applicable to the phone or handset model you are trying to upgrade. Also double check the target phone or handset has enough battery charge left to complete the upgrade.


Factory Reset


Factory reset is only recommended after you have tried all other troubleshooting suggestions since it will delete all your personal configuration settings and reset them to the factory defaults.

  It is advisable you contact us  (if you have an account with us) or your phone system administrator before attempting a factory reset to see if the issues with your phone may be resolved without it and to ensure your phone can be properly provisioned and configured if a reset is indeed required.


You can reset the W80 or W90 from the unit itself or from the web user interface.


To perform a factory reset via the from the W80 or W90:


  • Long press the device key on the w80 or W90 for twenty seconds.



  • The device will start the resetting. The process may take a few minutes. Do not power off the unit until it starts up successfully.

To perform factory reset via the web user interface:


  • Access the web user interface as explained here.

  • Select the Settings tab on the top and select Upgrade from the side menu.

  • Click Reset to Factory in the Reset to Factory field.

  • Click OK to confirm when the web user interface prompts the message “Do you want to reset to factory?”.

  • The process may take a few minutes. Do not power off the unit until the it starts up successfully.

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