Holding and Resuming Calls

You can place an active call on hold and resume the call when you are ready. 


When you place a call on hold, the held party may hear either a ringing tone or music as determined by either your phone system administrator or your TeleConsole's phone setting "While call ring play the caller" option.


To place a call on hold:


  • Tap Hold during a call.

    The mute touch buttons LEDs, on the bottom and sides of the phone, flashes green. Both the microphone and the speaker are turned off.

  • When you have multiple calls on the phone and the current call is held, you can tap the up or down arrow buttons to swap to the active call.

Note that the mute touch key LED can indicate other phone statuses, besides hold. 


To resume a call:


  • If multiple calls are placed on hold, select the desired call first.

    Tap Resume.

  • When you have multiple calls on the phone and the current call is active, you can tap the up or down arrow buttons to swap to the held call.

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