The two menus on the top right corner provide access to your profile options (including a password reset function) and Sound & Devices quick menu.
Profile options are accessed by clicking the icon with the initial of your name ( in the example shown below.) Your profile shows your name and extension (or internal phone number).
The icon also indicates if you are online (green dot) or not (red dot). Being online means the TeleConsole client on your computer has established a connection with the Telebroad server. It does not necessarily means that you are available to take calls from clients or co-workers.
Edit Profile and Password Reset
Click Edit Profile to open a window for profile editing. You can change your First Name and Last Name in the corresponding fields. You can also provide a Mobile/Phone number (where you are reachable besides your TeleConsole number), and a Timezone and Country where you are located.
Additional Profile Options
Accept Calls Here: if you are using a SIP phone with your Telebroad account you need to disable this option to route incoming calls to your physical phone rather than to the TeleConsole. If you are not using a physical phone, disabling this option, will prevent you from accepting incoming calls.
Do Not Disturb: Enable Do Not Disturb if you temporarily can't be bothered to answer calls. A red banner at the top of the TeleConsole window will remind that this option is active. When enabled inbound calls will go directly to your voicemail. Your call center administrator will see when you activated Do Not Disturb on his ACD Panel software so he can avoid redirecting calls to you. Other users on the system can still chat with you when this is enabled.
Mark all messages as read: This will mark all your SMS/MMS conversation as having been read by you. When doing this you can still see conversation under All Conversation but not under New Conversations (at least not until you receive new text messages.)
Manage queue availability: This shows a list of the queues you belong to and your availability status in them. Log yourself in or out of a queue by switching the toggle next to the queue's name. While you are logged out of a queue you will not receive calls distributed to the queue by the system or the call center administrator.
If you have logged out from all the queues, the call center administrator will see your status as being "Unavailable" on his ACD Panel software, but he can still route calls manually directly to your number or extension.
Help & Support: There are three options available here. Report issue will open a window where you can write about any issue you are having with the TeleConsole. This will be submitted to our development team. Share idea is similar but meant to allow you to suggest improvements to the development team. Get support will take you to our support portal (the one you are currently reading.)
Sign out: Self explanatory. Sign out of the TeleConsole when you need to switch to another user or to protect your privacy on a shared computer.
Click to access the Sound & Devices quick menu. Three drop-down menus are available here for selecting input/output devices for making or receiving calls — Microphone, Speaker / Headset, and a Video Camera. A grayed out drop-down menu indicates that the particular input/output device is not available or not configure properly.
The choices are usually automatically configured with Window's default input/output settings. You only need to change them if you want to use a different input/output device. You can also change these under the Sound & Devices tab of the TeleConsole's Settings screen, where you can also set up a secondary device to ring for incoming calls.
The microphone's input level is continuously displayed as you speak. But you need to click to test the speaker/headset or camera. Click to stop the test.