Calls – Calls Log | Blocking Unwanted Calls

• The Calls Screen and Cals Log
• Types of Calls
• Filtering Calls
• Call Log Options
  • Blocking Unwanted Calls
• Using Telebroad Integrations

The Calls Screen and Calls Log

Click    on the side navigation column or press control+D on your keyboard to access the Calls Screen.

The screen has two panels:

• The left panel displays a Calls Log, discussed in the article you are currently reading.
  
  
• The right panel displays either a keypad to make calls or call/conference options (discussed below) for dialed and received calls. It may also display integration options, if your account is enrolled in any.
  
  Call and conference options are explained here. Making and receiving calls, as well as using integrations, is further explained in this article.
  
  

The Calls Log shows a chronological list of internal and external calls for your active phone line.

Active calls including dialed, received, ringing, held, and conference calls are pinned to the top of the Calls Log panel. 

Types of Calls

Each call log record lists the phone number and name of the caller (if available), the time the call was placed, its duration (missed or busy calls have a zero duration), and an indication of one of three types of calls:

• Incoming calls are marked with a green left-pointing arrow – .
  
  
• Outgoing calls are marked with a green right-pointing arrow – .
  
  
• Missed calls that you did not pick up are marked with a red left-pointing red arrow – .

Filtering Calls

Click    to filter what type of calls are shown in the log – Missed Calls, Outgoing Calls, Incoming Calls, or All Calls.

If you can't find some call log records, make sure it is not being filtered out by your selection here. You can always select All Calls or use the global search feature to find it.

Call Log Options

Selecting a call log record will show the following options at the top of the right panel:

• to place a call to the person who called you or whom you called.
  
  The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
  
  
• to message the person who called you or whom you called.
  
  The other party's number will be automatically inserted in the To: field of the new conversation screen. You should make sure this number can actually receive text messages (the TeleConsole has no way to verify this for you!)
  
  Note that messaging is not available for internal contacts but you can direct chat with them instead.
  
  
•   for contact options for the other party on the call log record.
  
  
  • If the other party already exists in your contacts, this option will open their details in the contacts screen.
    
    
  • If the other party does not exist in your contacts, you will get two options for him – Create new contact or Add to existing. Creating new contacts is discussed here.
    
    
    
    
• Select   and –
  
  
  • Delete () to delete the call log record.
    
    
  • Block number ( ) to automatically reject calls from anyone you don't want to receive calls from. The number will be added to the Blocked Numbers List that is accessible in the Calls Settings and can also be managed from there.
    
    
    
    Blocking only works on incoming calls from external numbers. Blocking is applied per phone line, and to completely block an unwanted number you need to block it on all of your lines.
    
    Blocked numbers are marked with .
    
    
    
    If a number is already blocked, you will see the option to Unblock number or you can remove it from the Blocked Numbers list in the Calls Settings.
    
    
    
    The Admin Center's Lines and Devices advanced settings can be used to block callers who hide their caller ID with the Block Calls without Caller ID option. You need to be an administrator or be assigned an Admin Center role that is allowed access this feature.

Using Telebroad Integrations

Telebroad integrations allow you to cross-reference phone numbers and other details with other platforms and applications. Currently, HHAeXchange, Hubspot, and Salesforce are supported. 

Integrations are configured by an administrator from the Admin Center. They aare available to users who were granted access directly in the TeleConsole. 

To use an integration, you simply need to make or receive a call or view a call log record. 

An integration button will automatically show in an additional panel on the right. Clicking it will expand the integration window to show details, links, and options for the integration.