Calls – Calls Log | Blocking Unwanted Calls

• Call Screen Usage
• Types of Calls
• Filtering Calls
• Call Log Options
  • Blocking Unwanted Calls
• Using Telebroad Integrations

Call Screen Usage

Select   on the left column to access the Calls Screen.

The screen is divided into two areas – a Calls Log and a keypad to make calls or access your voicemail and its options.

The Calls Log shows a chronological list of calls for your active phone line. It lists both internal calls from users in your company and external calls from outside clients and contacts. The Calls Log also displays your active calls, including held and conference calls.

When you place a call you will see call and conference options for it. Call options are also displayed for received calls. 

Types of Calls

Each call log record lists the phone number and name of the caller (if available), the time the call was placed, its duration (missed or busy calls have a zero duration), and an indication of one of three call types:

• Incoming calls are marked with a green left-pointing arrow – .
  
  
• Outgoing calls are marked with a green right-pointing arrow – .
  
  
• Missed calls that you did not pick up are marked with a red left-pointing red arrow – .

Filtering Calls

Click   on the top-right corner of the column to filter what type of calls are shown in the log – Missed Calls, Outgoing Calls, Incoming Calls, or All Calls.

If you can't find some call log records make sure it is not being filtered out by your selection here. You can always select All Calls or use the global search feature to find it.

Call Log Options

Selecting a call log record will show the following options:

• Select   to place a call to the person who called you or whom you called.
  
  The keypad screen will open with the other party's number automatically inserted in the call recipient's field.
  
  
• Select   to message the person who called you or whom you called.
  
  The other party's number will be automatically inserted in the To: field of the new conversation screen. You should make sure this number can actually receive text messages (the TeleConsole has no way to verify that for you!)
  
  Note that messaging is not available for internal contacts but you can direct chat with them instead. Learn more about direct and team chat here.
  
  
• Select    for contact options for the other party on the call log record.
  
  
  • If the other party already exists in your contacts, this option will open his details in the contacts screen.
    
    
  • If the other party does not exist in your contacts, you will get two options for him – Create new contact or Add to existing. See more about creating new contacts here.
    
    
    
• Select   and –
  
  
  • Delete () to delete the call log record. Select Delete when prompted to approve the deletion.
    
    
  • Block number ( ) to automatically reject calls from anyone you don't want to receive calls from. This is only available for incoming calls from external numbers. The number will be added to the Blocked Numbers List that is accessible in the Calls Settings.
    
    
    Blocking is applied per phone line and to completely block a number you need to block it across all of your lines.
    
    Blocked numbers are marked with icon.
    
    
    
    If a number is already blocked you will see the option to Unblock number or you can remove it from the Blocked Numbers list in the Calls Settings.
    
    
    
    The Admin Center's Lines and Devices advanced settings can be used to block callers who hide their caller ID (see the Block Calls without Caller ID option). You need to be an administrator or be assigned an Admin Center role that is permitted to access this feature.

Using Telebroad Integrations

Telebroad integrations allow you to communicate with users or get details from other platforms and applications. Currently, HHAeXchange and Hubspot are supported. 

Integrations are configured by an administrator from the Admin Center and are available to users, who were granted access, directly in the TeleConsole. 

Using an integration is as simple as making or receiving a call or viewing a call log record. 

A relevant integration button will automatically show in a panel on the right side. Clicking it will expand the integration window to show details, links, and options for the integration.