Faxes – Sending, Receiving, and Viewing

Select   on the top-left corner to access the Fax screen. The screen is divided to two columns – one for selecting previous fax transmissions, and one for viewing their content and options or to send a new fax transmition.

If you are not able to see or receive faxes check the eFax Channels MANAGE FAX ACCOUNTS option in the TeleConsole's settings and ensure that at least one of your fax channels is active!

Sending a New Fax

Click the     button to send a new fax.

  • Enter a contact's name or number in the field at the top. A fax can be sent to one or multiple contacts. Matching results, for both company and personal contacts, will be suggested. Select the desired one(s). If you selected one by mistake click next to it to remove it.

    If a contact has more than one phone number all will be shown for selection. Make sure to select a number that can accept faxes!
  • You can select a different caller ID for your fax line by clicking the From: drop-down menu. The default number appearing here is selected in the Default Fax Number settings.

  • Drag and drop the file you want to fax from another window to the Attach file box or click the box to open a navigation window and select the relevant file. You can fax text files, PDFs, or picture files.

    The file you selected shows up as a thumbnail and you can remove it by selecting and then selecting a different file. Only one file can be faxed at a time!

  • To select or remove the cover page of the fax click the the Cover page: drop down menu. Presently you can only select No cover or Default fax cover page. But if you need a costume cover page you can email us with the design and logo and we will add it to your account.

    After selecting a cover page enter the relevant information in the First and last name, Comapny / Department, and Cover page note.

    You can click to see the design of the selected cover page. The default Telebroad design looks like this

  • Click SEND to fax the file or CANCEL to exit.

Fax Content and Options

From the list of faxes, select any fax to show its content. 

Faxes you received are shown as a black and white image while faxes you sent are shown in color. For received faxes you will see the sender's and recipient's (your) phone numbers at the top of the fax document.  

Click   to select what type of faxes are shown in the list of faxes - All Faxes, Sent Faxes, Received Faxes, or Failed Faxes. The later are faxes that failed to deliver due to (usually) the recipient's line not being physically connected or not being available (such as when someone using a TeleConsole account deactivates all his eFax channels.)


On the top-right corner of the screen you have additional options for the fax or the other party:

  • Selectto place a call to the other party who sent you the fax or received it from you. The dial pad screen will open with the other party's number automatically inserted in the call recipient's field.

  • Select to download a copy of the fax as a PDF to your local or network drive.

  • Select   to access additional menu options ---

    • Select to open existing contact details of the person who you are conversing with or to add him as a new contact.

    • Select   to send an SMS/MMS message to the other party who sent you the fax or received it from you. The other party's number will be automatically inserted in the To filed on the new conversation screen.

    • Select   to delete the fax transmition. Select DELETE when prompted to approve the deletion.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.