- Sending a New Fax ---
- Fax Status
- Fax Content and Filtering
- Fax Options
Select on the left panel to access the fax screen. The screen is divided into two areas – one showing existing faxes (sent or received) and their statuses and one for viewing fax content and related options or to send a new fax.
Send a new fax by clicking .
Entering Contacts and Selecting Caller ID
Enter a contact's name or number in the To: field at the top. A fax can be sent to one or multiple contacts. Matching results, for both company and personal contacts, will be suggested. Select the desired one(s). Make sure to select a number that can accept faxes!
If a contact has more than one phone number all will be available for selection. Again, make sure to select the fax-specific number.
RECENTLY SENT list Click the name or number to add it to the to add the number as a new contact to your list of contacts (if the contact already exists, clicking the button will open his details instead
You can select a different caller ID for your fax line by clicking the From Default Fax Number settings.
To select or remove the cover page of the fax click the Cover page: drop-down menu. Presently you can only select No cover or Default fax cover page. But if you need a costume cover page you can email us with the design and logo and we will add it to your account.
After selecting a cover page enter the relevant information in the First and last name, Company / Department, and Cover page note.
You can click to see the design of the selected cover page. The default Telebroad design looks like this –
Drag and drop the file(s) you want to fax from another window to the Attach file box or click the box to open a navigation window and select the relevant file. You can fax text files, PDFs, or picture files. You can attach other kinds of files (even sound files), but sending them will result in a "Fax sent failed" error.
You can select multiple files up to a 20MB total limit (an individual file size should also not exceed this limit.) If you want to remove a selected file click on its thumbnail.
Click SEND to fax the file(s) or CANCEL to exit.
A fax status is indicated in the existing faxes area together with the number of pages sent or received.
There are three possible statuses for sent faxes. When sending a fax, its status will initially show as "Fax sending" while it is being processed. Once the fax has been sent it will either show as "Fax sent successful" or "Fax sent failed".
Usually, a fax fails to send because it was not sent to a number that cannot accept faxes. On rare occasions, it is also possible the Telebroad fax server is down. You can see the status of the server here.
You can try to resend a failed fax from the fax options (see below.)
Received faxes have only one status and are shown as – "Fax received".
For sent faxes you will also get an email with the status of the fax and some additional details.
Fax Content and Filtering
From the list of existing faxes, select any fax to show its content.
Faxes you received are shown as black and white images while faxes you sent are shown in color. For received faxes, you will see the sender's and recipient's (your) phone numbers at the top of the fax document.
Click to filter the type of faxes shown – All Faxes, Sent Faxes, Received Faxes, or Failed Faxes. If you can't find a specific fax make sure it is not being filtered out by your selection here. You can always select All Faxes or use the global search feature to find it.
Failed faxes are faxes that failed to deliver due to the recipient's phone number not being able to receive faxes, his fax line is not physically connected, or his line not available. You can resend a failed fax from the fax options (see next.)
On some rare occasions, a fax will fail to send because of a problem with the Telebroad server. You can check the status of the server here.
When you select a fax, the following options are available for it on the top-right corner of the screen:
- Select to place a call to the other party who sent you the fax or received it from you. The dial pad screen will open with the other party's number automatically inserted in the call recipient's field.
- Select to print the fax using the system's standard printing prompt.
- Select for additional menu options –