The Messages Screen – Texts (SMS/MMS)

• The Messages Screen Overview ---
  
  • Filtering and Searching 
  • Deleting Messages
• Sending a New Text Message---
  
  • Attaching Images
  • Emojis 
• Viewing Conversations 
• Conversation Options---
  
  • Blocking/Unblocking Numbers
• Messages and Images Options

The Messages Screen Overview

Messages is the default TeleConsole screen, showing you all your voicemails, eFaxes, and text conversations (SMS/MMS) with their related options. Access the screen at any time by tapping  .

New messages are displayed in blue. Messages you have already viewed or read are displayed in gray.

Voicemails are marked with the tape icon – . Text conversations are marked with the speech bubble icon – . Faxes are marked with the document icon – .

The screen is refreshed automatically with new messages and you can also manually refresh it by swiping down anywhere on it to instantly fetch the latest messages from the Telebroad server.

Filtering and Searching

By default, all types of messages are shown on the screen. Tap     on the top-right to select to show either All Messages or to just show Fax messages, SMS Messages, or Voicemail messages.

Obviously if you select a specific message type, you can't see other types. So if you have faxes selected you will not see your text messages. Therefore always select the relevant type or All Messages.

The search option ( ) let you look for any name, number, or even words and phrases in your messages.

  The search results are only returned for the selected message type! For example, if you are only displaying faxes you will not find a contact who has just left you a voicemail. If you can't find a specific message try selecting All Messages when searching.

Deleting Messages

You can delete one or more messages by long-pressing them and tapping   on the top-right.

Sending a New Text

Tapping   at the bottom-right corner of the messages screen will show the option to Compose New > Text Message (and a new fax). 

The text message will be delivered from your Telebroad business SMS number (646-699-1360 in the example shown here) and not from your Android phone number.

If you have more than one Telebroad Business SMS number, select the one to send messages from in the TeleConsole's general settings or simply by tapping the number at the top of the conversation screen.

If you don't have a business SMS number speak to your administrator or to Telebroad's support to set one up.

Enter the name or number of a recipient's mobile or text compatible number (such as a business or VoIP SMS). Matching entries from your company or personal contacts will be shown. If a contact has more than one number, all the numbers will be displayed at the bottom of the screen when you select the contact.

If you type a valid number that is not in your address book you need to tap    on your virtual keyboard (or Return or Enter if you have a physical keyboard paired with your device) to proceed.

Enter your message in the text field and tap   to send it. If your phone supports it, you can also tap the microphone icon and dictate the message instead of typing it.

Attaching Images

Tap   and select to either Choose an Image from your device or Take a Photo with the camera of your device. The camera options may change depending on your Android version and configuration and installed apps.

The picture you choose or take will appear as a thumbnail. You can tap on the thumbnail to remove the picture or tap   again to replace it with a different picture (only one picture can be sent at a time).

Emojis

You can insert emojis into a message directly from your virtual keyboard. Android on-screen keyboards vary from one mobile device to another and additional ones can be installed. Shown here are examples of how to access emojis from three different keyboards.

Example 1 (Samsung keyboard) – you need to tap the key on the top-left to switch from word-suggestion mode to the keyboard's option and then select the emoji icon.

Example 2 – you need to long-press the key to the left of the space bar (which usually has a microphone icon on it) then tap the emoji icon. After you select an emoji the key next to the space bar will provide direct access to emoji. Long-press it again and select a different shortcut if you prefer.

Example 3 – you need to tap the key that switches the keyboard to numbers and symbols then tap the emoji icon. 

Viewing Conversations

Tap any conversation to display its content and continue the conversation. 

You can change the SMS line you are using for the conversation (If you have more than one SMS line) at any time from the drop-down menu at the top (where it says "With (646) 699-1371" in the example below). Doing so, however, may split the conversation between the different lines at the recipient's end!

  Also, if you change the line it will also affect the content of the conversations and only messages delivered to the selected line will be shown at any given time! Select a different line if a conversation appears to be missing some messages.

Conversation Options

You can call the person you are conversing with by tapping .

Tap    to access more options:

• Block/Unblock Number: You can block numbers containing SPAM messages or from anyone you don't want to receive text messages from. Messages from blocked contacts will be automatically rejected. Blocking is applied per channel and to completely block a number you need to block it across all of your SMS channels.
  
  Blocked conversations are marked with on the messages screen.
  
  
  If a number is already blocked you will see the option to Unblock Number.
  
  Any numbers blocked or unblocker on the Android TeleConsole client will also appear as blocked or unblocked in the iOS, Windows, and MacOS versions of the TeleConsole. The TeleConsole's web version does not support the blocking.
  
  Note that Calls from these blocked contacts will still be accepted! Blocking calls is not available from the TeleConsole, but you can do so with Filtered Forwarding which is accessed and set up in the Admin Portal. This is usually handled by your phone system or IT administrator.
  
  
• Mark as unread:  This will display the conversation in blue-bold type, tagging it as an unread conversation – useful for reminding yourself to address it again at a later point.
  
  To mark a conversation as read, you simply have to select it. Under your profile menu you also have the option to mark all messages as read.
  
  
• View Contact/Add to Contacts: Adding a contact prompts you to select the type/location of the contact.
  
  Select Android Device to create a new personal-private contact on your device (you can further choose to save it locally on your device or to the address book of your Google account), Telebroad Cloud to create a new personal-business contact or Add To Existing to add it to an existing contact.
  
  
  
  If the person already exists in your contacts you will see the option to see his details (View Contact) instead.
  
  
• Delete: This will delete the entire conversation.
  
  

Messages and Images Options

You can also delete single or multiple messages inside the conversation. Long press the first message and select additional messages by tapping them. Tap    to delete the selected messages.

If you select only one message you also have the option to copy it by tapping  .

Long-press in any input field (a message field or a contact field for example) and tap PASTE to paste the copied message. 

If a message contains images you can select an image and tap   to download it to your device or tap    to share it to other contacts or apps. The sharing choices depend on the apps installed on your device and their configuration.