Admin Center Access
The Admin Center runs as a web application. You can access it from Telebroad's website under the Login menu or by entering https://account.telebroad.com in your web browser.
Your Admin Center credentials are the same as your TeleConsole credentials.
If you check the Remember Me box you will remain logged in for 30 days, even if you close the browser window. Otherwise, you will be logged out when you close the Admin Center browser window.
2FA Authetication
If two-factor authentication (2FA) is active, an additional security step will prompt you to select an email address where a six-digit authentication code will be sent. Enter this code on the following screen to complete the authentication process.
You can receive the 2FA code on all email addresses associated with any of your Telebroad accounts. Select Switch method to choose one of your alternate addresses.
Two-factor authentication can be enabled or disabled for an entire account from the Admin Center Account Security settings. It can also be enabled or disabled for individual users from their Profile settings.
Signing In with Google or Microsoft Accounts
You can click the Google or Microsoft icons to open a browser tab where you can authenticate the respective credentials. An advantage of using these methods is to have two-factor authentication applied even if 2FA is not enabled for your Telebroad account.
In the Admin Center Account Security settings, you can enable or disable an option requiring all users to sign in with Google or Microsoft. You can enable or disable this option for individual users from their Profile settings.
Password Reset
If you forgot your password select the Forgot your password? link. Provide your account email address and select RESET PASSWORD. You will receive an email with a link to take you to a web page or a TeleConsole screen where you can enter a new password. Remember that this will also change your TeleConsole password.
For Google or Microsoft password reset, first select to sign in with either method and then select the relevant account recovery link. Google – Forgot email?/Forgot Password? or Microsoft Can't access your account?. Resetting your password for the TeleConsole will also reset it for all your Google or Microsoft products and services and require you to sign in with the new password!
The Admin Center Home Screen
From the Home Screen of the Admin Center, you can switch between signed-in accounts, add voice features, see call activity Overview and history, see the status of various system components, find links to other Telebroad apps, and read about the latest features added to the Admin Center.
Accounts, Support Details, and Manage Themes
Use the Accounts Menu to manage the signed-in accounts and change your profile icon. Access the menu by selecting your profile or company picture (the Telebroad logo in the example below).
Multiple Admin Center accounts, of any role, can be signed in using the same Admin Center web client. A web client is defined by a specific web browser – if you use a different browser or use the same browser in incognito mode, it would be necessary for you to sign in again.
You can select to Sign out of your account but if more than one account is signed in this option changes to Sign out of all accounts.
Profile and Company Pictures
You can click your profile picture twice to edit it and select to Change or Remove it. Removing the picture will change it to Telebroad's logo. Your profile picture applies to both the Admin Center and the TeleConsole.
If you want to change the Organization Name (appearing under your name) or the company picture, you need to go to Admin Center Menu>Account. On the Settings tab, click your company logo to change it or select Add logo to replace the default Telebroad logo. The organization name is found under the Account Profile options.
Support Details
Under your profile, you will see your support representative and support PIN. You can use these when contacting our support team to identify your account faster.
Support details are only displayed for users with an Account Owner role.
Switching Accounts
Select Switch accounts to see and manage a list of signed-in accounts. Select any account you want to use by selecting it and choosing SWITCH.
Add a new account with Sign in with a different account. This will take you to the same sign-in screen mentioned above.
Select 
next to the account name to Remove the account from the list or Sign out of the account.
Signed-out accounts on the list are greyed out and appear with the option to Sign in.
Manage Themes
Here you can change the appearance of the Admin Center to a Dark Mode (
), Light Mode (
), or to have a light or dark mode automatically selected based on your device's setting (
).
You can also select from various color themes to apply to the Admin Center to fit your personal preference.
Voice Features Quick Menu
Voice Features are accessed from the Admin Center menu where you can view and manage all voice features on the system. User guides are available here.
The voice features quick menu saves you time (especially when building a phone system) by letting you add new voice features with a click.
Call Activity Overview / History
Here you can see basic call activity statistics for a selected date range. The summary boxes show the total calls for the date range while the Call History plots the calls on a graph. The All Group Calls box summarizes all the calls arriving from queues or hunt groups. Clicking on the graph will show an information bubble with the values for a specific date on the x-axis of the graph.
You can click the Incoming calls or Outgoing calls buttons to show or hide the relevant call graphs.
Use the 
button to pick the date range from a calendar. Change the month with the arrows (
) and click the month to change the year. Clicking Show Analytics will switch to the Analytics dashboard, which has more comprehensive statistics and report options, applying the date range you specified (on the Analytics dashboard you may have to scroll the graph or adjust its magnification to see details.)
System Status
This panel shows the real-time operational status of various Telebroad systems and services. You can also visit http://status.telebroad.com to see historical uptimes.
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Starred Features, Video Tutorials, New Features
Starred Features: Users, phone numbers, or voice feature items can be added to this panel for quick access.
To add an item, go to the relevant main page and click its icon on the Starred column. Users can also be starred from their settings page. Remove a starred feature from the same place you added it or, more simply, by clicking it on the Starred Features panel.
Video Tutorials: Self-explanatory. These tutorials can also be found on their feature article pages with more details about the feature. For example, the video for "How to Set Up Holiday Schedules" can also be viewed on the Schedules article page.
New Features: This panel chronologically lists the latest features added to the Admin Center and describes how to use them.
Admin Center Menu
The Admin Center menu features and pages can be accessed in minimized mode (
) with sub-menus showing in a side panel, or full mode (
) wiith expandable the sub-menus. You can also use the search box to find features and pages. Recently added features are marked as "New". To learn more about these select New Features in the Training and Support menu (
).
Click the names of the features for full user guides (as they become available):
- Home: This is the default Admin Center Screen, described above.
- Account: Manage general settings of the phone system and the account owner profile (the phone system's administrator or individual that is invoiced for the phone system service.)
In the future, it will also provide details about your Telebroad invoices, and payment methods and will let you order phone equipment and additional services. - Live Dashboards: Three tools for managing a call center or actively routing call traffic – Active Calls Switchboard, ACD Dashboard , and Live Wallboard .
- Users & Phones: Configure the PBX by adding and managing phone system users and their phone lines, mailboxes, roles, devices, profiles, and more.
- Phone Numbers: Manage and buy ten-digit phone numbers to be used with caller IDs, Direct Inbound Dialing, SMS and fax lines, and the main number for your company. A useful option here can help with unsolicited calls by filtering them based on incoming caller ID.
- Voice Features: These allow you to access, configure, add, and create the phone system voice components including IVR menus, extensions, hunt groups, call queues, page groups, pickup groups, mailboxes, audio files, pattern menus, speed dials, and schedules.
- SMS Features: Let you set up auto-replies and announcements for SMS numbers.
- Analytics: View statistical indicators and generate charts to analyze call traffic and user productivity. Measurements and results can reflect phone calls, phone numbers, users, groups, or callers. Analytics is linked to Call History reports and Saved Reports for easy sharing and application of filters, date range, and KPIs.
- Reports: Generate reports for Call History, SMS history, Fax History, or User Events (like group activity or DND status). Customizable reports can be created and delivered on a schedule with Saved Reports. You can apply filters to narrow and refine the results. The Call History Reports and Saved Reports are linked to Analytics so you can share filters, date ranges, and KPIs (for the latter) between the three.
- Alerts (coming soon): Create Admin Center and phone system alerts and notifications to help you identify and manage heavy call volumes, queue overflows, and other critical situations.
- App Integrations: Telebroad's integrations allow users to cross-reference TeleConsole calls with third-party services. Names, phone numbers, emails, and other contact details are provided and contact pages can be directly opened in the third-party services.
Currently, you can configure the HHAeXchange , Hubspot , and Salesforce integrations in the Admin Center. Zapier and Zoho integrations are also supported by Telebroad but are configured outside the Admin Center.
For developers, we also offer webhook integrations to perform actions and react to specific triggers like users hanging up a call or receiving an SMS. - Developer panel: Coming soon.