Admin Center Access
The Admin Center runs as a web application. You can access it from Telebroad's website under the Login menu or by entering https://account.telebroad.com into your web browser.
Your Admin Center credentials are the same as your TeleConsole credentials.
Checking the Remember Me box will keep you logged in for 30 days. Otherwise, you will be logged out when you close the Admin Center browser window.
2FA Authentication
If two-factor authentication (2FA) is active, an additional security step will prompt you to select an email address where a six-digit authentication code will be sent. Enter this code on the following screen to complete the authentication process.
You can receive the 2FA code at all email addresses associated with your Telebroad accounts. Select Switch method to choose one of your alternate addresses.
Two-factor authentication can be enabled or disabled for an entire account from the Admin Center Account Security settings. It can also be enabled or disabled for individual users from their Profile settings.
Signing In with Google or Microsoft Accounts
You can click the Google or Microsoft icons to open a browser tab where you can authenticate the respective credentials. An advantage of using these methods is having two-factor authentication applied even if it is not enabled for your Telebroad account.
In the Admin Center Account Security settings, you can enable or disable an option requiring all users to sign in with Google or Microsoft. You can enable or disable this option for individual users from their Profile settings.
Password Reset
If you forgot your password, select the Forgot your password? link. Provide your account email address and select RESET PASSWORD. You will receive an email with a link to take you to a web page or a TeleConsole screen where you can enter a new password. Remember that this will also change your TeleConsole password.
For Google or Microsoft password reset, first select to sign in with either method and then select the relevant account recovery link. Google – Forgot email?/Forgot Password? or Microsoft Can't access your account?. Resetting your password for the TeleConsole will also reset it for all your Google or Microsoft products and services, and require you to sign in with the new password!
The Admin Center Home Screen
On the Home Screen of the Admin Center, you can see call activity overview, the status of various system components, starred shortcuts to Admin Center features and links to other Telebroad apps, watch video tutorials, and read about the latest features added to the Admin Center.
Accounts Menu, Voice Feature Quick Menu, Help & Training
The top bar of the Admin Center is available on any page and has three menus – Accounts to manage the signed-in accounts and change your profile icon, Voice Features Quick Add for faster creation of voice features, and Help & Training for accessing support articles in the admin center.
These menus are discussed in this article.
Call Activity Overview / History
Here you can see basic call activity statistics for a selected date range. The summary boxes display the total calls for the date range, while the Call History panel plots the calls on a graph. The All Group Calls box summarizes all the calls arriving from queues or hunt groups. Clicking on the graph will show an information bubble with the values for a specific date on the x-axis of the graph.
You can click the Incoming calls or Outgoing calls buttons to show or hide the relevant call graphs.
Use the 
button to pick the date range from a calendar. Change the month with the arrows (
) and click the month to change the year. Clicking Show Analytics will switch to the Analytics dashboard, which has more comprehensive statistics and report options, applying the date range you specified.
System Status
This panel shows the real-time operational status of various Telebroad systems and services. You can also visit http://status.telebroad.com to see historical uptimes.
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Starred Features, Video Tutorials, New Features
Starred Features: Users, phone numbers, SMS features, UNI mobile, or voice features items can be added to this panel for quick access.
To add an item, go to the relevant main page and click its star icon in the Starred column. Users can also be starred from their settings page. Remove a starred feature from the same place you added it or, more simply, by clicking it on the Starred Features panel.
Video Tutorials: Self-explanatory. These tutorials can also be found on their feature article pages. For example, the video for "How to Set Up Holiday Schedules" can also be viewed on the Schedules article page.
New Features: This panel chronologically lists the latest features added to the Admin Center and describes how to use them.
Admin Center Navigation Menu
Use the Admin Center navigation menu to access features and pages in minimized mode (
) with sub-menus showing in a side panel, or full mode (
) wiith expandable sub-menus. You can also use the search box to find features and pages. Recently added features are marked as "New". To learn more about these select New Features in the Help & Training Menu (
).
Click the names of the features for full user guides (as they become available):
- Home: This is the default Admin Center Screen, described above.
- Account: Manage general settings of the phone system and the account owner profile (the administrator or individual that is invoiced for the phone system service). You can also create and edit system roles and tweak the performance of AI metrics for Call History, Analytics, and Saved Reports.
In the future, it will also provide details about your Telebroad invoices and payment methods, and will let you order phone equipment and additional services. - Live Dashboards: Three tools for managing a call center or actively routing call traffic – Active Calls Switchboard, ACD Dashboard , and Live Wallboard .
- Users & Phones: Configure the PBX by adding and managing phone system users and their phone lines, mailboxes, roles, devices, profiles, and more.
- Phone Numbers: Manage and purchase ten-digit phone numbers to be used with caller IDs, Direct Inbound Dialing, SMS and fax lines, and the main number for your company.
A useful option here can help with unsolicited calls by filtering them based on incoming caller ID. - Voice Features: Access, configure, and create the phone system voice components, including IVR menus, extensions, hunt groups, call queues, page groups, pickup groups, mailboxes, audio files, pattern menus, speed dials, schedules, and Web URLs.
- SMS Features: Set up auto-replies and announcements for SMS numbers, and create and manage Message Campaigns and their related Contact Lists.
- Analytics: View statistical indicators and generate charts to analyze call traffic and user productivity. Measurements and results can reflect phone calls, phone numbers, users, groups, or callers. Analytics is linked to Call History reports and Saved Reports for easy sharing and application of filters, date range, and KPIs.
If enabled for the account, AI metric KPIs will also be available. - Reports: Generate reports for Call History, SMS history, Fax History, or User Events (like group activity or DND status). Customizable reports can be delivered on a schedule with Saved Reports. The Call History Reports and Saved Reports are linked to Analytics for sharing filters, date ranges, and KPIs. between the three.
In the Call History report you can find call routing details, call recordings and transcripts, and AI insights for those transcripts. AI metric KPIs can also be found in Saved Reports (and Analytics). AI metrics require an additional subscription beyond a standard license.
The Audit Logs report is a compliance and security tool that lets you track and monitor all actions and user activity on the Admin center and across the phone system. - Alerts (coming soon): Create Admin Center and phone system alerts and notifications to help you identify and manage heavy call volumes, queue overflows, and other critical situations.
- App Integrations: Telebroad's integrations allow users to cross-reference TeleConsole calls with third-party services. Names, phone numbers, emails, and other contact details are provided, and contact pages can be directly opened in the third-party services.
Currently, you can configure the HHAeXchange , Hubspot , and Salesforce integrations in the Admin Center. Zapier and Zoho integrations are also supported by Telebroad, but are configured outside the Admin Center.
For developers, we also offer webhook integrations to perform actions and react to specific triggers like users hanging up a call or receiving an SMS. - Developer panel: Coming soon.